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Training Campaign End Date

Teljesített

Buddy Pitt

2018. január 18. 20:34

We are having a difficult time with users who don't finish their training on time. Frequently we use a relative time from the start of the campaign. The issue is that the campaign ends and takes the training away from them. So if they are passed due, an admin has to go in and restart their campaign. It would be much easier to manage if we could just notify the user they are past due and they could just login and complete the training without an admin having to reset the training campaign schedule or remove/add the user.

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Jenn Lake 2019. március 13. 18:54

Hi All,

Great news! The feature to extend training past the due date has been released! When your users miss their training deadlines, you now have the ability to allow training to be completed after the due date at the campaign level and the option to extend training for specific individuals. For more information on this feature, check out this article on the Knowledge Base.

Thanks again for all for your input, it is greatly appreciated!

Jenn
KnowBe4

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Oleksandr Fisun 2019. január 21. 13:27

As I understand, the issue is not fixed?

Still, not possible to complete "past due" training. It's a little bit frustrating.

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Peter Nancarrow 2019. február 7. 0:02

Any update on this? I'm just getting to the end of my first round of training and this is hugely disappoint to find. It will be a major headache to work around this.

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Jeni Bynes 2018. október 17. 14:59

Another "me too" here. Months of people asking for a good way to work this out and we're still asking. This is important to me, as well. Thanks!

Jeni

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Dan Seals 2018. október 18. 20:06

Hi Hi,

I just spent an hour trying to figure out why someone couldn't take the training past the due date. So definitely a +1 for me, but beyond that, is it possible to get an explanation from Development as to what is difficult? Add a checkbox "Allow user to complete training past due date"...

IF USER == 'assigned' && STATUS == 'incomplete' && ALLOW_USER_PAST_DUE == 'Yes'; THEN ... Allow the user to complete the assignment past the due date.

In any event, is there an automated workaround for this? Add the user to a group Called Past Due, then add them back into the original group? That would reset their due date?

Thanks!!

-Dan

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Sandra Blake 2018. október 22. 18:05

This is a big issue for me as well. I cannot have mandatory campaigns with no end date or employees will not do it. It is extremely inefficient to have to create a new campaign for the past due individuals every time they miss a deadline. It is also frustrating to the employees because they lose any progress they had made in the campaign.

I would like to know the timeline for the development team to fix this and would like to hear about possible work arounds.

Thank you,

Sandy

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Rick Allison 2018. december 4. 16:49

Add me to this request as well - we just did our first training campaign, and was an unpleasant surprise to find out that users cannot even access training once the due date has passed - I've never seen that before in any training platform.

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Mike Owens 2019. január 16. 19:17

+1000 for this getting fixed. I just spent half an hour looking like a moron in front of my users by telling them to go complete their overdue training... only to find out that their access to the training is gone! What's the point of a deadline if the training just disappears whether someone has taken it or not?! Please fix this ASAP, and in the meantime please let me know how to configure the 12 monthly campaigns I've already set up so they allow my delinquent users to take the training.

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Greg Kenny 2019. február 11. 20:33

Agree. How in the world do you re-enroll someone in the training once it is expired. Shocking to me that so many users have been asking for this and it still isn't available.

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Lauren Ashley 2018. január 18. 23:25 (Szerkesztve 2019. február 20. 19:15)

Hi Buddy,

Thank you for your input. I've forwarded your request to our Development Team for review. We base a lot of our development on customer feedback, so we do appreciate your input.

In the meantime, our Platinum and Diamond feature, Smart Groups, may be able to assist you with managing the users who haven't completed their training in time. Smart Groups can be used as an ad hoc reporting tool, to narrow down users who've been enrolled in specific training courses but have not yet completed them.

Thanks again!

Lauren
KnowBe4

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Gary Swanson 2018. január 23. 19:19

This is a huge problem for me also. Removing a user from training if they are overdue makes zero sense. I was told this training system was essentially effort free once set up, now it looks like I have to remove the user and add them again to restart the clock on their training. Not a happy customer.

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Lauren Ashley 2018. január 23. 21:38

Hi Gary,

Thank you for your input, I understand your concern. I have forwarded your ideas to our Development Team for review. We base a lot of our development on customer feedback, so we do appreciate your input. If you have any additional ideas feel free to share.

Thanks again!

Lauren
KnowBe4

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Tonya Murray 2018. április 9. 14:37

We have had the same issue with this one. It would be nice to allow users to complete the training even when it is overdue.

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Natalie Koly 2018. április 9. 18:14

Hi Tonya,

Thanks very much for your feedback! I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

Thanks!

Natalie
KnowBe4

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Nick Watson 2018. május 18. 21:14

Adding my "me too" for feedback submission. It would also be great if reports to managers and admins could be sent periodically for past due training for employees/users.

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Natalie Koly 2018. május 21. 15:11

Hi Nick,

Thank you for your great feedback! I've submitted both feature requests on your behalf to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

Thanks!

Natalie
KnowBe4

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Ingo Dean 2018. május 25. 10:53

If having an End Date makes it impossible for laggards to do their training, I should at the very least be warned of that in big red letters on the creation form. It's an ugly surprise for users to say to me they missed the due date by a few hours and now can't take the course!

They should be able to complete their training even if they're late.

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Natalie Koly 2018. május 25. 14:15

Hi Ingo,

Thank you for your feedback! I understand your reasoning for wanting the inclusion of a warning when choosing our End Date option for a training campaign. I've submitted an additional feature request on your behalf to our development team for their review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your thoughts.

Thank you!

Natalie
KnowBe4

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Dan Latvala 2018. július 5. 21:38

I agree - this is a needed enhancement. It doesn't make sense that the training disappears if they don't complete it by the deadline. I'd much prefer it to send them (and their manager) a daily nag email! ;-)

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Natalie Koly 2018. július 6. 14:23

Hi Dan,

Thank you for your input! I've submitted a feature request on your behalf to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your feedback.

Thanks again!

Natalie
KnowBe4

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Davide Cerri 2018. szeptember 13. 13:10

Any news about this?

This is a huge issue and the current setup makes the whole system totally unusable for me - I can only use campaigns with no deadline.

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Lauren Ashley 2018. szeptember 13. 14:47

Hi Davide,

Thank you for your feedback. I apologize for the inconvenience experienced by this system design, I've submitted your request to our Development team for review. Numerous customer requests often put such matters on our roadmap, hopefully, this will be the result for this situation.
In the meantime, if you'd like to use campaigns with a relative duration deadline there are workarounds available when users do not complete their training before the end date. I'd be happy to start a support ticket for you if you're interested in more information.

Thanks again!

Lauren
KnowBe4

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Davide Cerri 2018. szeptember 13. 14:52

Hi Lauren,

I'd like to hear about the workarounds, since I would like to use this for remedial training, and it makes no sense if users who did not complete the remedial training are then taken out.

Thanks,
Davide

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Lauren Ashley 2018. szeptember 13. 17:17 (Szerkesztve 2018. szeptember 13. 17:17)

Hello again, Davide,

You will be receiving an email initiating the support request.

A member of our team will be in touch shortly with details on this matter.

Thank you!

Lauren
KnowBe4

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Jesse Tucker 2018. október 3. 15:18

Plus one to this request. We'd like users to still have the ability to complete the training that is past due instead of being locked out of it.

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Lauren Ashley 2018. október 3. 21:05

Hi Jesse!

Thank you for contributing to this thread, and to the community board. I've submitted an additional feature request on your behalf to our Development Team for review. Customer feedback is heavily considered when planning enhancements to the console.

We will keep everyone in this thread updated if a relevant enhancement is added to the training campaign functionality.

Thanks again!

Lauren
KnowBe4

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Lauren Ashley 2018. október 18. 14:19

Hi Jeni,

Your feedback is appreciated. I've submitted an additional feature request on your behalf.

If you have any other ideas you'd like to share, feel free!

Thanks again!

Lauren
KnowBe4

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Lauren Ashley 2018. október 19. 14:21

Hi Dan,

Thank you for your contribution to the community board. I apologize for the inconvenience experienced, I have initiated a support ticket on your behalf, so a member of our Support team can assist with this matter.

I have also submitted an additional feature request to our Development team for this matter.

If you have any other ideas you'd like to share, please do!

Thanks again!

Lauren
KnowBe4

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Lauren Ashley 2018. október 23. 19:16

Hi Sandra!

Thank you for expressing your concerns surrounding training campaign end dates and past-due training. I've initiated a support ticket on your behalf so a member of our Support team can assist with potential workarounds for these situations. You'll receive a confirmation email shortly and a member of our Support team will reach out as soon as possible.

I've also submitted a feature request on your behalf to our Development team for review.
An enhancement regarding extending training campaigns and/or leaving the training content available for past-due users is on our Road Map; I will post an update to this thread once I receive any further information.

Thanks again!

Lauren
KnowBe4

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Lauren Ashley 2018. december 4. 22:39

Hi Rick,

Thank you for this additional request. I apologize for the issues experienced during your first training campaign, please let us know if our Support team can assist in resolving this matter. I'd be happy to start a ticket for you, or you can create one here.

I've sent a request on your behalf to our Development team for review. We do take customer feedback into consideration when planning enhancements to our product line, so your input is appreciated!

If you have any other ideas you'd like to share feel free!

Thanks again!

Lauren
KnowBe4

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