A beneficial piece of information we would like to see are more metrics in PhishER. The metrics that I would like to see are -
- Average Time for analyst to acknowledge an alert - This would be on average how long does it take for an analyst to go into an alert and read it
- Average Time to resolve - Average time to resolve alerts
- Average time to resolve by category- Average time to resolve alerts by category
- Average time by analyst - This shows the average amount of time each analyst takes
Thank you for contributing to our community board. I have gone ahead and submitted this as a feature request to our development team for review. While not all feature requests are chosen to be implemented many great product improvements have been made because customers such as yourself have provided us valuable feedback and suggestions.
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