Option to remove phishing simulation test emails from deleted items

Danielle Miron

2022. december 30. 16:06

After the user reports a phishing simulation test it goes to their deleted items, I have had instances where the user goes into their deleted items and tries to report the email again which causes issues and confusion. It would be helpful if there was an option to completely remove the email from deleted items after they have successfully reported it. 

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  Joseph Loaiza 2023. január 4. 16:42

  Hi Danielle,

  Thank you for sharing your feedback our team really appreciates it! I went ahead and submitted a feature request for emails to be completely removed from users' mailboxes after they have already been reported.

  You can also keep an eye out for the latest PAB changes here: https://support.knowbe4.com/hc/en-us/articles/115003416867 

  I hope you have a great day!

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