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    Katie Brennan

    Hi Bill,

    I apologize for the delay in response. I'm going to open up a support ticket for you so we can assist you with this issue. You should receive an email from our system shortly.

    Please feel free to email us at support@knowbe4.com anytime you require assistance in the future and someone will be with you as soon as possible. We are also available by phone at 1-855-815-9494 Monday through Friday, 9-6 EST.

    Thank you!

    Katie
    KnowBe4

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