Acknowledge Policy attached to training problems
Teljesített
When we roll out a training campaign we attached policies for our users to accept as well. But we are finding that this is missed over and over again and then we have to chase the users to log back in and acknowledge it. Is anyone else having this problem and have any ways around this?
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Hivatalos hozzászólás
Hello,
I wanted to provide an update on the feature request for policies. We have released a feature that allows you to create a policy in the console from a PDF and assign it out through a training campaign. This ensures that the user is not marked as completed until after they have read through the policy and acknowledge.
You can find out additional information regarding the new policy feature in this article.
Thank you all for your contributions to the community board.
Ashley
KnowBe4Hozzászólás-műveletek -
Hi Danielle,
One way you can accomplish this is through our new manual training campaign notifications. We have a notification you can send to all users who have completed training but have not yet acknowledged a policy.
This video goes into more detail about it: https://knowbe4.zendesk.com/hc/en-us/articles/115008033407-Video-Manual-Training-Notifications
Another great method is to customize the initial/reminder training notifications and add a note, in bold or even red, to let users know that they MUST acknowledge the policy attached to the course in order to fully complete the training.
I hope this helps. If you need additional assistance, please feel free to reach out to our support team at support@knowbe4.com.
Thanks!
Katie
KnowBe4 -
Yes, we have this issue as well. The manual notifications are the only way we've figured out how to notify our users, but I agree that it would be nice if the system wouldn't allow users to complete their training without acknowledging the policy. Hopefully KnowBe4 will add this capability in the future. When you send out training to over 600 users, it becomes difficult to manage via manual notifications.
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Hi Josh,
Thank you for your request. I've forwarded your idea to our development team so they can review it. We base a lot of our development on customer feedback, so we appreciate your input.
If you need anything else or have more ideas you'd like to share, please feel free to reply back.
Thanks!
Lauren
KnowBe4 -
We are having the same issue, users forget to acknowledge the policy even with reminders being sent. Has anything been done on the development of a new feature where a user cannot finish their training without acknowledging the policy? I spend a lot of my time just chasing after users.
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Hi Antje,
I apologize for the issues experienced by users not acknowledging their policy agreements. We do have plans this year regarding mandating policy acknowledgments, but I am unable to provide a timeframe for this feature.
However, I've passed your request along to our Development Team for review. We do base much of our development on customer feedback and the frequency of such feedback.If you have any other ideas feel free to share!
Thank you,
Lauren
KnowBe4 -
Hello Kevin,
Thanks for your inquiry. The option to attach a policy directly to training content is a retired feature. However, you have the ability to create a policy where the user would need to agree or accept the terms and be recorded in your console. The policy feature can be found here https://support.knowbe4.com/hc/en-us/articles/360001641907-How-to-Create-and-Manage-Policies-in-Your-KnowBe4-Console#FAQs
Thanks,
Christian
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