Difficulty opening pdf in Adobe Acrobat after installing Second Chance

Lenny Thaw

23. maalisk. 2022, 19.18

I just started testing KnowBe4's "Second Chance" and really like where they're going with this!

But I did run into an issue:

I enabled the "Protected Mode", "Run in AppContainer", and "Enhanced Security"  security options in Adobe Acrobat. When I installed KnowBe4's "Second Chance", I can no longer open pdf files. I get the following message: 

I do not want to turn Adobe Acrobat's security features off. 

Has anyone found a way to make this work?

Thanks

 

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• Virallinen kommentti

  

  Max Garczynski 24. maalisk. 2022, 17.21

  Hi Lenny,

  Due to some changes that Adobe has implemented in their software, at this time customers may experience an issue with being able to open PDF attachments when 2nd chance is enabled. If you have further questions regarding compatibility, or with Second Chance in general, please reach out to our Support team and we’ll be happy to assist you!

  Have a wonderful day!

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• 

  James Archer 09. toukok. 2022, 15.14

  Seeing the same thing. After installing second chance Acrobat Reader 2020 Classic or Acrobat Reader DC won't open with the default setting of run in AppContainer enabled.

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  Max Garczynski 24. toukok. 2022, 18.38

  Hi James,

  We appreciate you reaching out! For any technical assistance with your console or the free tools, please submit a technical support request to https://support.knowbe4.com/hc/en-us/requests/new. For your convenience, I have submitted this request to the technical team on your behalf and an agent will be reaching out shortly! 

  Have a wonderful day!

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• 

  Johnny Trombley 23. kesäk. 2022, 14.44

  I will submit a ticket with support but wanted to confirm I am having the same issue with Acrobat's AppContainer function.  Second Chance breaks the AppContainer security function.

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• 

  Michael Miller 23. kesäk. 2022, 17.05

  Hi Johnny, 

  Thank you for letting us know. I will keep an eye out for your support ticket. We appreciate your contribution to this post! 

  Kind regards, 

  Michael

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