Support Case - Ability to include/CC additional users/email addresses on a support ticket
Typically in troubleshooting an issue, we leverage multiple internal team members to troubleshoot (i.e. Network admin, MS365 Admin, helpdesk level 1 tech, etc.).
In such cases, it would be very beneficial to be able to include additional email addresses in a given KnowBe4 support ticket.
This way everyone can stay on the same page as communications are sent back and forth between us and the KB4 support rep.
I am responding to your Knowbe4 feature request regarding the ability to add additional email addresses in a support ticket. I completely understand your concerns and this makes perfect sense to me as well! At this time, you are able to simply add the additional addresses to be CC'ed in the body of the ticket and our coordinators will make sure to add those contacts to the recipients.
Regarding your feature request, I've submitted it to our development team for review! We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input and ideas. For any others who agree with this request, please feel free to add your input so we can add a +1 to each new request!
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