Reporting Past Due Training

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    Walter Nelson

    Hi Greg,

    I've gone ahead and created a support ticket for you. One of our technicians will be reaching out shortly.

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    Paul Sogaard

    I use this report at the link below. 

    All Campaigns, All Users, Last Year.  

    Go to the "Not Started" tab.  Run the report and download the .CSV.  You will need to filter out the users with Past Due = 0.  I've submitted a request to schedule this report, send "Only" the past due users (do the filtering for us), and asked if they could list the training course and date due for each past due assignment.

    https://training.knowbe4.com/ui/reports/training_statuses_by_campaign  

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    David Harman

    The inability to report past due training across all active campaigns without pulling the status from each individual campaign is a huge miss on the training platform.  We have many continuously running campaigns that launch throughout a year and trying to pull past due reports for the executive leadership team is an extremely time consuming process of going into each campaign, exporting the users list, and then merging all of the CSV's together and filtering it.

    The existing Report options for just showing counts of missing training programs is not sufficient.  The new reporting functionality within the Training area does not appear to be fully functional as the results of who has not completed a course is DRASTICALLY wrong and there is no option for looking at PAST DUE in that area.

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    Najjah Gilbert

    Hi David,

    Thank you for the feedback. I've gone ahead and created a support ticket for you regarding the incorrect reporting results. One of our technicians will be reaching out to assist you with this.

    Thank you,

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