Name and email changes adding users to already completed training.
VastattuI keep running into this issue. We do a user import via CSV to update our users on a frequent basis. Staff who have name changes due to marriage or have a change to their email address, always wind up being a problem for me. I get email complaints that they are added to training they have already completed. I go in and merge accounts, but there is no way to remove them from the training in progress if its doesn't fix the training issue. I can complete the training for them as an admin, but it doesn't feel like the right answer.
This last one I actually went into her profile and updated her name and email address before the import and it still caused an issue by adding her to new hire training.
I guess what I'm looking for is two things:
1)Why if I update the profile prior to the import, would the system upon import add the changed email address to already completed training?
2)Is there a way to remove a user from ongoing/current training once added or the ability to remove the training from a users record?
-
Hi Gary,
Thank you for your post to the community board. I have gone ahead and opened a support ticket for you regarding this issue. One of our technicians will reach out to you shortly regarding this to gather some additional information to better answer your questions.
Thanks,
Kirjaudu sisään jättääksesi kommentin.
Kommentit
5 kommenttia