Managing Phishing alert in ticketing system

Valmis

Vang Thao

22. lokak. 2020, 17.29

Can phishing alerts be forwarded to a ticketing system like Samanage to be managed? It's nice to get alerts in Outlook when an employee reports an email but it gets hard to track if someone from my team has looked into it or not. 

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  Douglas Freeman 25. lokak. 2020, 17.54

  I'm glad that's working for you Vang,

  If you have any other questions please reach out to us! 

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  I'll mark this post as complete I'm glad we were able to assist. 

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  Walter Nelson 23. lokak. 2020, 13.46

  Hi Vang,

  Thank you for posting to our community board. To answer your question, you should be able to go into your KnowBe4 account settings and under the phish alert section add a forwarding address for your ticketing system where you would like reported emails to be sent.

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  Vang Thao 23. lokak. 2020, 16.55

  Thanks! That got it to work. 

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