Email Sandbox Eval - whitelist/ignore IPs to prevent false clicks / phish test failures

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    Walter Nelson

    Hi Cody,

     

    Thank you for posting to our community board. I agree having a feature within the console that would let you choose to ignore clicks from certain IP ranges would be very helpful. I have gone ahead and submitted a feature request for this on your behalf.

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    Bruce Collick

    YES! YES! YES!!!

    We've been fighting with this for 3 months, since we migrated to an O365 tenant. Put this at the TOP of the enhancement requests!

    Maybe less in the console and more on the back end though. I suspect KnowBe4 knows what these IPs are much more easily and faster than us clients :)

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    Walter Nelson

    Hi Bruce,

    I can see this is super important to you as well. I have added a feature request for you on this as well. Thanks for all of your input!

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    James Rhodes

    What was the resolution to this issue?

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    Douglas Freeman

    Hi James, 

    We still do not have the ability to have admin-level exemptions of IP addresses I can add you to the feature request on this item if you would like. 
    If I recall correctly, our customers had several conversations with M$ and they ascertained that ATP was not whitelisting KnowBe4 emails and domains as intended. This should have been corrected in an update in June/July. If you are still seeing this behavior let me know and I'd be glad to open a ticket for you. 

    Alternatively, you can open a ticket by calling us at the number below

    Or you can submit a support request by following this link. 

    Let me know if that helps! 

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    James Rhodes

    Hey Doug, we are still having issues with our phishing emails being scanned by MS.. I am currently working with your support team and my email support area is working with MS.. I hope to have a call with all involved to get this straight.

     

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    Kivi Dennis

    Hi James,


    Thanks for your post. I checked the ticket and looks like you were able to get that call scheduled. That is great news!

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    Matthew Bates

    We had this same problem, really frustrating. The key, is that you need to follow ALL of these guides/articles together in order to properly have ATP skip URL scanning on all platforms. The first 2 alone, will not provide adequate bypass for Windows 10 clients using Outlook as their mail client:

    That last/final article for skipping rewrites for specific domains, is really important because Microsoft Outlook on Windows 10 machines still perform URL scanning regardless of header rewrites in the email to skip URL scanning: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/atp-safe-links?view=o365-worldwide#safe-links-settings-for-email-messages

    All of that said, you MIGHT be able to avoid this maintenance headache entirely by switching your strategy to use DMI instead of dealing with Exchange policies: https://support.knowbe4.com/hc/en-us/articles/360054494394-DMI-Configuration-Guide

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    Jay Griffin

    Is this a feature request for KnowBe4?

    Microsoft has made some changes and past methods of setting up exemptions don't work.  You have to use the Advance Delivery.  However, this doesn't get you out of the woods.  If a user uses "Report Message", then Microsoft will scan it and you will get a false click.

    KnowBe4 needs to all us to add IP Exemptions.

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    Jim McElwain

    Hello Jay,

    You are correct about Microsoft's changes. Here is a link to our documentation regarding setting up Advanced Delivery Policies in Microsoft 365.

    We appreciate your feature request in regards to adding an IP exemption list to the KMSat console! I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

    Thanks!

    Jim McElwain
    KnowBe4

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