Searching for Training info on an ex-employee

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Jeni Bynes

16. huhtik. 2020, 00.56

Is there a way for me to look at an ex-employee's training after I have deleted them from KnowBe4? I have an employee who has come back after being gone for a year and the owner of the company doesn't want this employee to have to take all the courses again. 

Thanks!

Jeni

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  Douglas Freeman 16. huhtik. 2020, 14.09

  Hi Jeni, 

  Thank you for contributing to the community board. 

  If the user has been fully deleted from the console there is no way to retrieve that information, unfortunately. 

  The solution going forward would be to archive users when they leave rather than deleting them.

  An archived user will be excluded from campaigns while their data is kept, and they can be unarchived to active user status at any point. 

  Here is the documentation on archiving users. 

  Let us know if you have any other questions or feel free to open a support ticket by emailing support@knowbe4.com or giving us a call at 855-815-9494

  Thank you again for contributing to our community board!

   

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