Phish-prone Percentage Campaing result change after adding / removing user from groups

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Svacchini

09. maalisk. 2020, 15.44

Good morning,

i have a problem with "fixing" the results of the past / inactive campaigns. 

If i modify the list of users in a normal group (for example after new hires, resignations, etc) the ppp of past phishing campaigns change (because the total number of users changes) and I can't have a precise history.

For example i tested 50 users, and the ppp was around 12.8%. Then some of this users resigned and i archived them. The new ppp of the campaign has gone up to 15%...

Is it possible to fix this percentage, even if I change the number of users within these groups to have a clear history?

Thank you very much

Sergio

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  Douglas Freeman 17. maalisk. 2020, 11.55

  Hello Svacchini,

  Thank you for contributing to our community board. I took a look into this and our Phish Prone Percentage (PPP) is only for active users. So that portion is working as intended. If you needed that historical data I can see how that would be an issue for your reporting. So I've submitted a feature request on your behalf directly to our development team to see if there is a solution there! 

  We appreciate your contribution to the community board! if you have any additional requests I'd be glad to get those in front of our Dev team as well!

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  David Schernthaner 21. heinäk. 2022, 12.48

  Hi,

  we have the same issue with our reporting data. Is there any solution, yet?

   

  David

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  Nick Bertram 25. heinäk. 2022, 21.06

  Hello David, 

  When user accounts are archived they will no longer show in the Phishing campaign report. If you would like to have archived users still show in the phishing campaign report, you can enable the "Include Archived Users in Reports" option in the account settings for the console. I put some steps on how to enable this option below for you. 

  How to include archive users in phishing campaign reports: 
  1. Log in to the KnowBe4 console 
  2. Click your email address in the top right hand corner
  3. Hit account settings from the drop-down list
  4. Select Phishing on the left hand side
  5. Click the check box for the "Include Archived Users in Reports" option 
  6. Scroll to the bottom of the page and hit the Save Changes button

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