Pause Assigned Training by User

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    Kaiser U. (Muokattu )

    Hi Debbie,

    Good to hear from ya! Thanks for bringing this up. While we currently can only offer the option of setting training campaigns with no end-dates for these situations, I think your suggestion is wonderful! I've gone ahead and submitted this to our development team for further consideration. 

    If you or anyone else has more to add to this suggestion, feel free to give us a shout once more here. :) We absolutely love hearing from you guys! 

    Kaiser

    KnowBe4

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    Mike Dohnalik

    Workaround: Use Smart Groups and configure them such that the membership equals 0.

    While campaigns underway can't be edited, Smart Groups belonging to that campaign can. 

    In my case, I had a rolling campaign (w/o start or end dates) that would enroll people in new campaigns/groups as they completed previous training.  I needed to pause the campaign for everyone.  I just added another criterion to the Smart Group where Primary email must not end in our domain name which effectively excludes everyone regardless of any existing criteria.

    If your campaign contains legacy groups, then clone it and reconfigure the new campaign with Smart Groups and close the original campaign.  Then you can edit the Smart Group to behave as you wish.  (note: Campaign start/stop dates may need editing to match your current timeline).

    When you're ready to un-pause the campaign, simply remove the Smart Group criterion that was excluding everyone.

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    Debbie Tidmore

    The recommendation listed above doesn't work for us. I need to pause training campaigns for individual users if they go out on STD or for other extended reasons. These are case by case situations. Has there been any movement on this request?

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    Walter Nelson

    Hi Debbie,

    Thanks for posting. Unfortunately, I do not have any insight into if this is being implemented or not. I do think that this would be a very cool feature to have though. I have added you to this feature request so our development team can see there is continued interest in this.

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    Thomas Wepner

    We have the same issue in our company. Managers are complaining that we keep inviting people who are on extended leave, which can be sick leave, maternity leave, sabbaticals etc. 

    Ideally we should be able to set a date range (from date to date) for a person to be exempted from any training and phishing campaigns. 

    We can use smart groups to exempt people on a campaign by campaign basis but of course we would need to review and adjust that smart group manually every month. And of course we would need to keep track of who needs to be removed when in a separate process/tool. Not really feasible for large size companies.

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    Kivi Dennis

    Hi Thomas,

    Thanks for your post and contribution to the community board. I too feel this feature would be a welcomed addition to the console. I have added you on as a +1 to the feature request.

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