Platform Audit Trail

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    Ashley Rush

    Hi Gerry, 

    Thanks very much for your feature request! I've submitted it to our development team for review of adding an audit trail. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

    Thanks for contributing to the community board!

     

    Ashley
    KnowBe4

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    Rick Fernandez

    Hi Folks,

     

    As a financial institution, we are audited regularly and we are examined by the Government regularly.

    One of the big items the examiners have been very particular about, is change control.  What, when, where, and why are changes being made and most importantly, by whom. We are required to provide evidence that we are auditing Administrator Activity for all applications and ensuring the authorities are appropriate for both admin users and regular users.

    Here is the unfortunate reality - without Administrative user audit tracking capability, we may be forced to consider another security Training vendor.  Hopefully that will not be the case, but we do need user auditing for regulatory requirements...

    I guess we will see what happens...

     

    -Rick

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    Douglas Freeman

    Hello Rick, 

    Thank you for contributing to the community board.  I've reached out to your Customer Success Manager as well as created a feature request for you so that we can make sure that we can acknowledge the challenge you're facing with your government audits. 

    I did want to let you know that you know that if you absolutely need some logging that can be provided for you by support. Just email us at support.knowbe4.com 

    You can give us a call here:

    United States: +1 855-815-9494
    Mexico: +52 800-283-3201
    El Salvador: +503 2136-1126
    Phone support is available weekdays from 6 a.m.-9 p.m. (Eastern)

    Or reach out to your CSM to create a ticket on your behalf. Do note that logging is only available for 30 days. 

    We appreciate your feedback and I'm hoping that Development can implement this for you!

    Thank you again for contributing to the community board. 

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    Scot Perkins

    I was about to request this exact thing.  I'll just upvote instead, as a side item, it would be nice if those logs were available through an API (or I'd settle for syslog output since that functionality is already there) so that my SIEM can ingest them.

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    Douglas Freeman

    Hey Scot, 

    Thank you for the additional request on this one, I've submitted that for you for our devs to review. I can see how an audit log in the console or even via API would be a great addition to our platforms. I can't provide an ETA on the request but our dev team does take these requests seriously and into consideration when we're developing new features for our platforms. 

    We appreciate the feedback and the contribution I'm looking forward to more suggestions! 

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