Policy Acknowledgement unreadable

Valmis

Kate Stafford

19. heinäk. 2019, 16.28

I have added a policy and an acknowledgement statement. However, it is displayed in a frame in the browser that is only one row high and is not resizeable. I have verified this in multiple browsers. Support directs me to resize a field while editing the policy, but this does not translate into how the policy is displayed.

1. This is completely unintuitive to the user what to do

2. When all you see is the option to accept, nobody is going to scroll through the acknowledgement

Has anyone had success in making this frame readable? 

6

• 

  Maddy Townsend-Hahn 23. heinäk. 2019, 13.17

  Hi Kate,
  
  I've submitted your feedback to our development team for them to review.  In the meantime, let's see if the community has some ideas for you.
  
  Maddy 
  KnowBe4

  0

  Kommenttitoiminnot Pysyvä linkki
• 

  Simeon Lewis 15. elok. 2019, 11.06

  Another terrible piece of UX. Helpful feature but unusable. Please fix asap as we would really like to use.

  1

  Kommenttitoiminnot Pysyvä linkki
• 

  Nathan Hix 20. elok. 2019, 19.08

  Hey Simeon,

  I hope all is well! I am going to go ahead and create a ticket for you over this issue. I apologize for the inconvenience that this has brought you. 

  Nathan

  KnowBe4

  0

  Kommenttitoiminnot Pysyvä linkki
• 

  Michael Barnard 15. lokak. 2019, 19.25

  Our account manager has already submitted a feature request on this as we would love to start using the policy module but the interface of the policy window for a user isn't usable. On a PC the section for accepting the policy is small and can not be resized or anything and anything more than a sentence is cut off and makes the entire section unreadable. On a mobile device it's near impossible to interact with the section. We end up with about 20% or so of users accessing training on mobile. 

  We would love to see an updated version with some additional customization or resizing options.

  1

  Kommenttitoiminnot Pysyvä linkki
• 

  Merlin Durand 16. lokak. 2019, 13.35

  Hey Michael,

  Thank you for your input! I've entered a feature request on your behalf and we'll make sure to update you here if there is any update on this. 

  Merlin
  KnowBe4

  0

  Kommenttitoiminnot Pysyvä linkki
• 

  Pirmin Braun 30. huhtik. 2020, 09.29

  Hi All,

  same on my side... I am not happy with the policy acknowledgement text field.

  I doubt this is rocket science to change and make it better than the current solution ( anything else would be better :-))

  Thanks for taking action on this topic soon.

  Regard,

  Pirmin 

  0

  Kommenttitoiminnot Pysyvä linkki
• 

  Douglas Freeman 05. toukok. 2020, 13.50 (Muokattu 05. toukok. 2020, 13.50)

  Hello Pirmin

  I'm glad to let you all know that the Policy UI has been updated so that the text box is easier to read for the end-user. 

  0

  Kommenttitoiminnot Pysyvä linkki
• 

  Paul Harrington 04. jouluk. 2020, 14.43

  I'm not so sure about this. It still looks pretty messy to me, especially with the help-bot thing covering most of the submit button

  I don't really see the point in having the user click on the down arrow to show the check box - it should just always show the tick box in my opinion

  

  1

  Kommenttitoiminnot Pysyvä linkki
• 

  Kivi Dennis 04. jouluk. 2020, 20.59

  Hi Paul,

  Thanks for the feedback. I agree it does look a little less clean this way. I submitted a feature request on your behalf to have the tick-box remain available as well as the chat-box not covering the submit button. 

  0

  Kommenttitoiminnot Pysyvä linkki

Kirjaudu sisään jättääksesi kommentin.