KB4 processing in Boardman OR?

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Randolph Steer

13. toukok. 2019, 15.03

In a phishing test this morning, virtually EVERY recipient is logged as having clicked, and almost all of those clicks are mapped on the dashboard as coming from Boardman, Oregon, even though most of our people are in Washington DC. Does LB4 do some processing in Boardman that could have caused this glitch?

Thanks.

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  Maddy Townsend-Hahn 14. toukok. 2019, 15.03

  Hi Randy,
  
  Thanks for participating in the community board. I see that you are currently working with support regarding this issue. I'm glad to see you're getting assistance.
  
  Maddy
  KnowBe4

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  Randolph Steer 14. toukok. 2019, 16.20 (Muokattu 14. toukok. 2019, 16.28)

  It appears the problem was that our email team is testing FireEye email security, which follows links to check them.

  FireEye can have filters programmed to exclude specific subject lines or sender addresses, but that could be a lot of work in an active testing environment.

  I heard from a counterpart that KB4 can also be set to ignore “appliance” clicks.  (Something you have to do, not your clients.).  If that’s based on IP addresses, it might occasionally change as FireEye expands its services. 

  It might be smart for KB4 to work with FireEye to implement built-in exclusions in one or both products. 

  -1

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  Maddy Townsend-Hahn 16. toukok. 2019, 14.40

  Hi Randy,
  
  Thanks for sharing this with us. I've passed this information along to our development team for review.
  
  Maddy
  KnowBe4

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