Possible to extend relative duration of campaign?

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Robert Pittman

02. heinäk. 2018, 20.07

On an existing, in-progress training campaign with a relative enrollment duration of 30 days, does anyone have experience with extending the days to 60 or longer? And, how are the users affected that are in that training? Will it reset their training? Will they automatically get new notifications? Will their password-less links extend to 60 days?

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  Maddy Townsend-Hahn 13. maalisk. 2019, 16.30 (Muokattu 13. maalisk. 2019, 16.31)

  Hi All, 

  Great news! The feature to extend training past the due date has been released! When your users miss their training deadlines, you can now extend the training due date for individual users or allow training assignments to be completed after the due date. For more information on this feature, check out this article on the Knowledge Base. 
  
  Thanks again for all for your input, it is greatly appreciated! 

  Maddy
  KnowBe4

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  Natalie Koly 03. heinäk. 2018, 14.58

  Hi Tim,

  You can extend your current, relative duration training campaign and it shouldn't affect users who were enrolled and completed their training. To answer your questions about in-progress users and training notifications, I went ahead and opened a support ticket for you. Our support team will be able to provide you with a better explanation of the effects of this change specific to your campaign/notification settings.

  However, the duration of a campaign does not impact the password-less login link expiration. Rather, the link expiration is based on the date the password-less login link email is sent to the user. You can change the password-less login link expiration timeframe in your Account Settings under the Users section, in the "Expire Password-less link in _____ days" field. Keep in mind, this can only be set at the administrative level.

  If you have any more questions, please feel free to respond here on our community board. A member of our support team will be in contact with you shortly!

  Thank you,

  Natalie
  KnowBe4

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  Robert Pittman 03. heinäk. 2018, 15.07

  Thank you!

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  Mike Annab 20. marrask. 2018, 19.04

  Yes, this is a problem for me too, and i'd expect for a lot of others. Seems unreasonable to have a work around for something as basic as extending a training deadline. The original post was made in July and it still seems to be a problem. Would appreciate some feedback. 

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  Lauren Ashley 30. marrask. 2018, 23.08

  Hi Mike!

  Thank you for your contribution to our community board! As you know, I reached out to you directly to discuss what enhancements you'd like to the training campaign functionality. I wanted to let you know that I've submitted a feature request on your behalf to our Development team for review.

  This feature request consisted of the ability to extend the training deadline for individuals and groups of users.

  If you have any more ideas feel free to share!

  Thanks again!

  Lauren
  KnowBe4

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