Complete training notification to specific group rather than admin

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    Lauren Ashley

    Hi Russell!

    Thanks for your request! I will send it to our development team for review. We base a lot of our features and updates on customer feedback so we do appreciate your input.

    Thanks again for your request!

    Lauren
    KnowBe4

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    Ted Dubin

    I am a reseller and also have requests to send admin/manager notifications to more than 1 person at a client.

    Solution: Have your tech people create an email distribution group using the approved domain that includes those that need notification.  Enter the name of the email group as a user then designate that name as manager or admin.

    I used first name:Training, last name: Managers and trainingmanagers@xxxx.com 

    Ted Dubin
    eGuard Technology Services
    Washington, DC

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    Lauren Ashley

    Hi Ted,

    Thank you for your input.  I have submitted this request to our Development team for review. In the meantime, it seems as though you have found a resolution to your request.  You can send manual training notifications to anyone enrolled into a training campaign. We do base a lot of our development on customer feedback so we appreciate your input.

    Thanks again!

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    Russell Lilley

    obviously doing what ted suggestions would "incorrectly" spend a seat licence.

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    Lauren Ashley

    Hi Russell,

    As you are correct, adding an email distribution group as a "user" would use a license seat, this may not be too much of an issue since we offer soft licensing and your maximum user amount is a "soft cap." This article explains further.

    Also, you may want to join our customer forum, Hackbusters, for great tips from KB4 customers and team members!

    Thank you!

    Lauren
    KnowBe4

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    Russell Lilley

    thanks lauren :-) will keep this in mind, better external link is https://support.knowbe4.com/hc/en-us/articles/205070357-How-Many-Users-Can-I-Add-

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