Don't allow reporting KnowBe4 training emails as phishing

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    Douglas Freeman

    Hello All, 

    I wanted to update this post, while we do not have the functionality embedded into the PAB for this item we do have a way to accomplish this task by using the PhishER Platform. 

    You can use the Phish Alert Button to push emails into PhishER. These emails will then be run through a set of rules where an action can be triggered against them. It's possible to set up a rule to look for training emails, send a custom message back to the user utilizing an action (something telling them to do their training), and even send the original email back to them so you can be sure they have it. 

    I do realize that this is not the exact functionality that is being requested here so we'll keep this topic open! 

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    Katie Brennan

    Hi there,

    Thanks for this request! I've submitted your idea to our development team for review. We base a lot of our development on customer feedback and ideas, so we appreciate our input.

    Thank you,

    Katie
    KnowBe4

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    Austin Hohe

    Ya were getting this problem as well. I went ahead and up voted this idea. Fingers crossed I guess.

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    Lauren Ashley

    Hi Austin,

    Thank you for your input.  I have sent an additional request for this feature to our development team for review.  As stated before, we base a lot of our development on customer feedback, so we appreciate your input.

    Thank You!

    Lauren
    KnowBe4

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    Lee Engelhardt

    This would be nice, in the meantime, I went ahead and started creating notification emails with a custom company logo header in them to try and hammer home the point.

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    Lauren Ashley

    Hi Lee,

    I've forwarded this additional request to our Development team for review. We base a lot of our development on customer feedback so we do appreciate your input!

    I am happy to hear you're utilizing the console's current features to the best of your ability for the desired results. If you have any other ideas feel free to share!

    Thanks again!

    Lauren
    KnowBe4

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    Alan Lloyd

    I will second this request. I've had many users report the training invite email as a phish.

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    Ashley Rush

    Hello Alan,

    I wanted to let you know that a feature request was also submitted on your behalf.

    Thank you for contributing to the community board.

    Ashley
    KnowBe4

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    Sean Thomas

    Douglas,

     

    Please correct me if I am misunderstanding you here - You are saying that while this functionality does not exist, you are happy to provide us a workaround if we spend more money to purchase the PhishER Platform?  Forgive me if this does not seem like a solution, but rather is a sales pitch.

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    Douglas Freeman

    Hello Sean, 

    My sincerest apologies if that came across as a sales pitch. I wanted to make sure that everyone was aware that we do have a workaround for this functionality using the PER platform, we always try to provide workarounds on this board when possible even if they involve other platforms. 

    We will continue to keep this request open for the development team and for additional contributors, as using the PhishER platform is not a viable solution for all of our customers. 

    I again apologize for anything that seemed like a sales gimmick on my part that was not the intent. 

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    jordan andrews

    Are there any updates on this feature request? I would like to be added to it as well please. We are getting alot of users reporting the training notifications as phishing. It would be great if the add-in won't allow them to report it.

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    Walter Nelson

    Hi Jordan,

    Thanks for the interest in this. I got you added to this feature request as a +1!

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    Melissa Kvern

    I have added this as a +1 for our facility as well. This is an issue I would like to see resolved. I will place a rule for the meantime. 

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    Walter Nelson

    Hi Melissa,

    I have you added to this as well!

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    Guilherme Moroni

    We have the same issue. It would be nice if the PAB had a 3rd variable for Training Notifications, and a custom message displayed to users in that situation. 

     

     

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    Christian Nostrom

    Hello Guilherme,

    Thanks for your response and we appreciate your feedback.  I can understand how this feature would be beneficial.  I have submitted another feature request to our Development Team on your behalf.

    Thanks,

    Christian

    KnowBe4

     

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    Grant Emsley

    I think after almost 5 years we can safely say there's no interest in KnowBe4 adding this feature...

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    Linden Acomb

    Hey Grant,

    Thanks for reaching out! I've checked the latest on the feature request and I confirm that our team still has this active and we're continuing to monitor customer requests for this functionality.

    At this moment, this feature request is not on our short-term road map and we don't have an ETA, but we'll continue to monitor customer requests for this functionality which will increase the priority. We prioritize feature requests based on the volume of how many customers are requesting the functionality.

    Thanks for your continued patience.

    Kindest Regards,
    Linden (KnowBe4).

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