Notification to users - Phishing
VastattuWe traditionally send a warning message to all users when we see legitimate phishing attempts. We normally do this after IT has received 3 or 4 notifications of the same phishing email.
How do you handle this when you are doing a KnowBe4 phishing campaign? I don't want to notify all of a possible phishing attempt or that alters statistics. I don't want to not notify users or IT loses credibility for not alerting users.
Thoughts?
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Hi Jes,
I'd love to hear how our other customers handle this. My recommendation would be to still encourage users to notify IT upon receiving potential phishing emails. A great, streamlined way to do this is to install our Phish Alert Button, where the user will be informed if the email was a simulated phishing test or a potentially real phishing email.
If you decide not to use the PAB, I would recommend congratulating the user for catching the email and notifying IT, and simply let them know it was a test and that they passed.
Also, I wanted to let you know we have an active community over at Hackbusters where you may get more interaction from other customers on your post. It is located at https://discuss.hackbusters.com/
Thanks, and happy phishing!
Katie
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