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    1. Knowledge Base
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    3. Learner Support
    4. Articles

    Articles

    This section contains articles and FAQs to help you complete your KnowBe4 training assignments.

    If you can't find what you need, submit a support ticket here and we'll be happy to assist you.

    • Video: Welcome to KnowBe4 Security Awareness Training
    • Learner Support: KnowBe4 Learner App
    • Learner Support: How to Contact Our Support Team
    • Learner Support: What Is a Personal Risk Score?
    • KnowBe4's Training Instances
    • Learner Support: Navigating the Learner Experience
    • Can I Download the Badges From the Learner Experience?
    • Learner Support: A 4-Step Guide to Getting Started
    • Having Issues with Your Training Course?
    • How to Manage Your Password
    • What Do I Do If My Account is Locked?
    • Why Can’t I Open Training in My Browser?
    • Which Browser Should I Use?
    • How Do I Change the Language of Training Content?
    • Learner Support: How to Earn Badges
    • How Do Leaderboards Work?
    • Learner Support: How to Download or Print Your Training Certificate
    • Multi-factor or Two-factor Authentication Applications
    • I Can’t See My Training Window
    • How to Turn Off Compatibility Mode in Internet Explorer
    • Learner Support: Team Dashboard Overview for Managers

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