Articles
This section contains articles and FAQs to help you complete your KnowBe4 training assignments.
If you can't find what you need, submit a support ticket here and we'll be happy to assist you.
- Learner Support: How to Contact Support
- What Is a Personal Risk Score?
- KnowBe4's Training Instances
- Learner Support Guide: Navigating the Learner Experience
- Can I Download the Badges From the Learner Experience?
- Learner Support: A 4-Step Guide to Getting Started
- Having Issues with Your Training Course?
- How to Manage Your Password
- What Do I Do If My Account is Locked?
- How Can I Disable My Pop-up Blocker?
- Which Browser Should I Use?
- How Do I Change the Language of Training Content?
- How Do I Earn Badges?
- How Do Leaderboards Work?
- Help! I Need to Reprint My Certificate!
- Multi-factor or Two-factor Authentication Applications
- I Can’t See My Training Window
- How to Turn Off Compatibility Mode in Internet Explorer
- Learner Support: Team Dashboard Overview for Managers