Articles
This section contains product manuals, articles, and FAQs to help you conduct Phishing Campaigns in KnowBe4’s Security Awareness Training Platform software.
If you can't find what you need, submit a support ticket here and we'll be happy to assist you.
- ★ What Is a Phishing Security Test (PST) and How Does it Work?
- How to Use QR Code Phishing Security Tests (PSTs)
- What Types of Simulated Phishing Tests Can I Send to My Users?
- Automated Template Selection
- Phishing Campaigns Overview
- Creating and Managing Phishing Campaigns
- How to Set Up an Ongoing Phishing Test
- How to Monitor and Review Phishing Campaigns
- Identifying a Phishing Security Test (PST)
- How to Identify and Address False Positives
- How to Monitor and Review Overall Phishing Reports
- How to Use the Current Event of the Week/Month Template Categories
- Scam of the Week Historical List
- What Can I Send to My Users After They Complete Training for the First Time?
- What Can I Send My Users After They Click?
- What Can I Send to My Users After the Baseline Phishing Test Is Completed?
- How Are Clicks Tracked in Phishing Security Tests?
- How Is Phish-failure Percentage Calculated?
- How to Clone a Phishing or Training Campaign
- Reply-to Phishing
- Why Are Scam of the Week or Security Hints and Tips Emails Being Flagged?
- Why Aren't My Phishing Attachment Failures Being Reported?
- What's the Difference Between Phish Link Domains and Landing Domains?
- My Phishing Test Emails With Attachments Are Being Blocked
- How to Remove Failures from Phishing Test Results
- How to Hide a Phishing Campaign from Reports
- How Is Phish-prone Percentage Calculated?
- What Attachments Can I Add to My Phishing Campaign and How Are They Tracked?
- How to Display All Red Flags on an Email Template
- What Is the Send Me a Test Email Button?