Task duration when setting up Task Schedule

Answered

Carol Shen

August 10, 2022 18:25

Currently when setting up Task Schedules, we are unable to choose start date for one time or regular task schedules (the due date is the start date which is also the end date). 

For Effective Date Range Task Schedules, while we can select a start date, the "Due After" function is not very intuitive, as it seems like it would be how long users have to complete the task, but instead task duration is automatically set to being the entire length of task frequency + the due after dates (e.g., Task Schedule A on Quarterly frequency, due After 3 days --> Task A is repeated every quarter - say starting Jul 1, lasts for the entire quarter, and is due 3 days after the quarter ends = due on Oct 3). 

Would it be possible to add a Task Duration function, similar to how an Outlook/Gmail event is scheduled. This way we can set up task schedules that repeats at a regular frequency, with the tasks being a set duration (e.g. Task Schedule B on Quarterly frequency, begins on first day of each quarter, with a 30 day duration --> Task B is repeated every quarter, say starting Jul 1, and the user have 30 days to complete the task = due on Jul 31). 

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• Official comment

  

  Megan Kincaid August 15, 2022 21:22

  Hi Carol,

  Thanks for reaching out in the Community Board for KCM GRC regarding a Task duration schedule. I think there may be some existing functionality in KCM GRC that could help you! I've opened a Support request on your behalf, and you should be receiving it soon. Please feel free to reach out in that Support request to further discuss your KCM GRC questions or concerns regarding task schedule dates.

  Best,

  Megan

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  c laprise August 16, 2022 18:08

  This is similar to a problem we are having with task schedules as well.  We noticed we are unable to set a task duration; which we would like to be able to do to facilitate more realistic planning of scheduled tasks for controls.

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  Carol Shen August 17, 2022 18:06

  I've been communicating with the KB4 team, and submitted a feature request for a function that's more like how a typical calendar invite would work, with a custom repeated frequency and start/end dates. I checked out the ADR function but it was more for user upload and entry instead of controlling task schedules. 

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  Hannah Ezell August 17, 2022 21:02 (Edited August 17, 2022 21:03)

  Hi!

  Thank you both for your updates on this topic. However, I am afraid that KCM does not currently offer a feature to allow for the ability to set a task duration on your scheduled tasks at this time.

  However, what Carol has shared is correct and we do currently have a feature request open with our Development team for exactly what you've described! Curtis Laprise, I'll ensure to get you added to this feature request as well.

  Thank you both for writing to the KCM GRC Community Board!

  Regards, 

  Hannah

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