Prevent false positives due to Google's "Report Phishing" option

Cesar Calderon

June 02, 2022 20:51

Our users have reported getting forced into extra training due to False Positives triggered by them clicking Google's built-in "Report phishing" option rather than using the KnowBe4 PAB.

KnowBe4 tech/dev teams should implement something on their servers that will recognize when an attachment or link click comes from Google's back-end phishing testing rather than from user interaction.

Using the "Report phishing" feature, although not the ideal option, is still demonstrating that users are being proactive and alert about possible threats, and therefore, they should not be penalized for this.

4

• Official comment

  

  Jim McElwain June 03, 2022 20:59

  Hello Cesar,

  Thank you very much for your feature request! I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Best,
  Jim McElwain
  KnowBe4

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