Difficulty opening pdf in Adobe Acrobat after installing Second Chance
I just started testing KnowBe4's "Second Chance" and really like where they're going with this!
But I did run into an issue:
I enabled the "Protected Mode", "Run in AppContainer", and "Enhanced Security" security options in Adobe Acrobat. When I installed KnowBe4's "Second Chance", I can no longer open pdf files. I get the following message:
I do not want to turn Adobe Acrobat's security features off.
Has anyone found a way to make this work?
Due to some changes that Adobe has implemented in their software, at this time customers may experience an issue with being able to open PDF attachments when 2nd chance is enabled. If you have further questions regarding compatibility, or with Second Chance in general, please reach out to our Support team and we’ll be happy to assist you!
Have a wonderful day!Comment actions
We appreciate you reaching out! For any technical assistance with your console or the free tools, please submit a technical support request to https://support.knowbe4.com/hc/en-us/requests/new. For your convenience, I have submitted this request to the technical team on your behalf and an agent will be reaching out shortly!
Have a wonderful day!
Please sign in to leave a comment.