"Clickers" Training Course Pool

Answered

Dan ODonnell

January 27, 2022 19:44

I would like to see a feature implemented where we can choose from a pool of courses based on the email type of email the user clicked on. For example:

User A clicks on a link from a phishing email tagged as "CEO Fraud". The user would be added to smart group for additional training and would be assigned a course from the pool relevant to CEO Fraud or a similar category. 

User B click on a UPS shipment email. They would be added to the same clickers training group, but would be assigned a course about scams revolving around unexpected email notifications (UPS, charges on your card, etc). 

I think this would give us a way to train our staff in a more targeted way that would allow them additional training on a specific subject instead of a generic phishing course. 

I would envision the admin of the account creating a pool of courses for their staff and assigning each course a "tag" (provided by the system) identifying it. When a user fails a test from an email with a matching tag (set by the system) it would then assign matching courses to that user. 

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  Jim McElwain January 28, 2022 14:49

  Hello Dan,

  Thank you very much for your feature request! I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Thanks!

  Jim McElwain
  KnowBe4

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