Report Phishing button is grayed out

Hugo Garcia

October 01, 2021 15:42

We have a user whos report phishing button is grayed out.  They have restarted Outlook without any changes. 

Wondering if there are any steps to getting the button to work.

0

• 

  Jared McGinley October 01, 2021 17:19

  Hi Hugo,

  Our support team would be more than happy to assist you with this. I've gone ahead and created a support ticket for you regarding this issue. Someone will be reaching out to you as soon as possible. 

   

  Thank you,

  0

  Comment actions Permalink
• 

  Molyce Chhum-ext December 15, 2021 12:40

  Hi Hugo,

  what was the issue ?

  MC

  0

  Comment actions Permalink
• 

  Max Garczynski December 17, 2021 18:10

  Hi Molyce,

  Any issues related to the Phish Alert Button are submitted to our tech support team and then a troubleshooting process begins with the customer. These issues are individual to the customer environment generally. If you are having trouble with your Phish Alert Button, please submit a support request to our tech support staff using the submit a request button at the top of the page!

  Thank you,

  0

  Comment actions Permalink
• 

  Flores Pedroza July 01, 2022 17:34

  Hello,

  I have been able to recreate the issues with the grayed-out Phishing Alert Button. 

  The PAB will only work if the email is opened. Just selecting the email will not work. 

  If you enable the reading pane in the Outlook Client or open the email, The PAB will now be active.

  That might explain why only a handful of people are having that issue.

  Thank you,

  0

  Comment actions Permalink
• 

  Alysia Maxwell July 06, 2022 15:08

  Hi Flores, 

  Thank you for contributing that information to this community board post. The information you have provided is correct and we appreciate you taking the time. 

  Warm regards, 

  0

  Comment actions Permalink

Please sign in to leave a comment.