Name and email changes adding users to already completed training.

Answered

Gary Foran

December 02, 2020 15:02

I keep running into this issue. We do a user import via CSV to update our users on a frequent basis. Staff who have name changes due to marriage or have a change to their email address, always wind up being a problem for me. I get email complaints that they are added to training they have already completed. I go in and merge accounts, but there is no way to remove them from the training in progress if its doesn't fix the training issue. I can complete the training for them as an admin, but it doesn't feel like the right answer.

This last one I actually went into her profile and updated her name and email address before the import and it still caused an issue by adding her to new hire training.

I guess what I'm looking for is two things:

1)Why if I update the profile prior to the import, would the system upon import add the changed email address to already completed training?

2)Is there a way to remove a user from ongoing/current training once added or the ability to remove the training from a users record?

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  Eileen Bacon December 11, 2020 16:11

  I have a similar issue and we use AD sync.  Now I got 2 accounts for the same person!

   

  Thanks,

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  Kivi Dennis December 02, 2020 21:15

  Hi Gary,

  Thank you for your post to the community board. I have gone ahead and opened a support ticket for you regarding this issue. One of our technicians will reach out to you shortly regarding this to gather some additional information to better answer your questions.

   

  Thanks,

   

   

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  Kivi Dennis December 11, 2020 21:49

  Hi Eileen,

  Thanks for your post. I can see that you have a support ticket opened with one of our representatives. They will take care of this request for you.

   

  Thanks,

   

   

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  Scott Loveland April 20, 2021 15:50

  Same issue here. 

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  Walter Nelson April 20, 2021 16:01

  Hi Scott,

  I have created a support ticket for you so one of our technicians can reach out to you.

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