Managing Phishing alert in ticketing system

Completed

Vang Thao

October 22, 2020 17:29

Can phishing alerts be forwarded to a ticketing system like Samanage to be managed? It's nice to get alerts in Outlook when an employee reports an email but it gets hard to track if someone from my team has looked into it or not. 

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• Official comment

  

  Douglas Freeman October 25, 2020 17:54

  I'm glad that's working for you Vang,

  If you have any other questions please reach out to us! 

  You can give us a call 

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  I'll mark this post as complete I'm glad we were able to assist. 

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  Walter Nelson October 23, 2020 13:46

  Hi Vang,

  Thank you for posting to our community board. To answer your question, you should be able to go into your KnowBe4 account settings and under the phish alert section add a forwarding address for your ticketing system where you would like reported emails to be sent.

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  Vang Thao October 23, 2020 16:55

  Thanks! That got it to work. 

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