Email Sandbox Eval - whitelist/ignore IPs to prevent false clicks / phish test failures

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    Walter Nelson

    Hi Cody,

     

    Thank you for posting to our community board. I agree having a feature within the console that would let you choose to ignore clicks from certain IP ranges would be very helpful. I have gone ahead and submitted a feature request for this on your behalf.

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    Bruce Collick

    YES! YES! YES!!!

    We've been fighting with this for 3 months, since we migrated to an O365 tenant. Put this at the TOP of the enhancement requests!

    Maybe less in the console and more on the back end though. I suspect KnowBe4 knows what these IPs are much more easily and faster than us clients :)

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    Walter Nelson

    Hi Bruce,

    I can see this is super important to you as well. I have added a feature request for you on this as well. Thanks for all of your input!

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    James Rhodes

    What was the resolution to this issue?

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    Douglas Freeman

    Hi James, 

    We still do not have the ability to have admin-level exemptions of IP addresses I can add you to the feature request on this item if you would like. 
    If I recall correctly, our customers had several conversations with M$ and they ascertained that ATP was not whitelisting KnowBe4 emails and domains as intended. This should have been corrected in an update in June/July. If you are still seeing this behavior let me know and I'd be glad to open a ticket for you. 

    Alternatively, you can open a ticket by calling us at the number below

    Or you can submit a support request by following this link. 

    Let me know if that helps! 

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