The current user group criteria is limited to only 'static' groups which makes user onboarding daunting, and limits what we can do with 'Smart Groups'.
Our current process for adding users is filling out the user's information, including the user's department, and from that we have a smart groups set up for specific departments with the criteria based on the user's department. From there, the smart group is linked to specific training campaigns, and that way we eliminated manually adding users to groups that correspond to their department, and it's done the moment the user is created in the system.
However, because of this we found limitations that would otherwise force us to add users to groupings manually. Since smart groups won't allow you to specify if the user is in another smart group, we can't have smart groups set up around something like system access.
The main concern we have with this is for our "clicker" groups, we currently have two tiers, one that's moderate (less than 3 clicks), and the other more severe. For the moderate group, we wanted to have it defined so it would not include users that are in the severe group, but other than having a long list of criteria to include everything in the 'severe' group which would hit the maximum, there's no nice way around this.
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