Sending phishing messages with the "From" placeholder [[manager_email]]

Answered

Kevin Bryant

July 21, 2020 14:31

I would like to setup training notifications, and phishing messages to come from the user's assigned manager.

You already have this (broken) functionality built in! This can be accomplished using the [[manager_email]] placeholder. 

However, whenever using the [[manager_email]] option in the "From" line of a phishing template, or a training notification the system does not accept this as a valid email address - since it is missing the "@domain.com".  Your developers have implemented a form fill validation that requires "@aDomainNameHere.com" to exist in this field - otherwise it will not allow the page to save.

See below:

If I try to add the @domain the [[manager_email]], then the domain populates twice as it actually pulls the managers full email address.

See below:

 

Here is the preview of the phishing message. Now broken!

It would be easy to fix this issue if your developers modify the form fill validation to require a @aDomainNameHere.com ONLY if [[manager_email]] is NOT filled in.

This would be a 5 minute fix for your developers.

Someone has also requested this same thing HERE in 2019.

 

And I have opened a ticket on this same issue over a year ago and this is still not fixed.

:(

5

• Official comment

  

  Kelsey Leonard September 07, 2022 15:37

  Hello Kevin,

  Thank you so much for reaching out! I went ahead and tested this myself with phishing/training templates and was able to use the [[manager_email]] placeholder with no extra additives. With this, I checked with our Product Management team to see when this change might've taken place on the backend and it looks like the change occurred around June 2022.

  I hope this information helps and that the templates work as hoped with the aforementioned placeholder in the "from" field as you're expecting. Additionally, we apologize for any delays in the process. Should there be any continued issues or inquiries regarding this please feel free to reach out to our support team!

  Kindest Regards,

  Kelsey Leonard

  KnowBe4

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  Douglas Freeman July 22, 2020 12:13

  Hello Kevin, 

  Thank you for the work you put in on this request. 
  I've gotten this information over to our development team for review! I appreciate you letting us know about the features that would make the platform work for you best!

  Let us know if you have any other enhancements to the console! 

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  Sean Thomas March 30, 2022 14:40

  There has been no update on this post in nearly two years.  When will the development team resolve the web-interface input validation coding issue that is preventing the use of email placeholders in templates?

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  Alex Hutton April 05, 2022 13:31

  Hi Sean,

   

  I do apologize for any inconvenience or frustration this has caused you.  I have resubmitted this to the development team for you, to bump up its positioning on their roadmap.  Please let us know if you have any other features to improve our platform with and I will be happy to submit them.

  Cheers,

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  Kevin Bryant April 05, 2022 13:43

  Excellent.

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  Kevin Bryant September 06, 2022 19:28

  Any update on this feature request? I don't understand why this (bug) can't be fixed in a timely manner. Sending phishing messages to each employee coming from their manager would be very helpful. Knowbe4 has this feature but this bug is preventing us from using it. 

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