Junk Email or reporting as a phish

Answered

Elliott Bujan

June 11, 2020 15:47

I started working on some instructions on how to deal with Unsubscribing from notifications/emails to block unsolicited messages.  I came to a point where I'm wondering if telling users to block the sender in outlook would compete with using the PAB.  PAB doesn't block future messages, but teh Block sender will.  I know the differences and benefits but I also know our users will get confused if we go over them; they already have a lot on their minds and to expect them to make that decision is more  stress.

hoe is everybody else handling this?

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  Laura Puzo July 23, 2020 16:30

  I would also like to hear what people think of this topic.  I'm am in a similar boat in addition to determining how to instruct them to differentiate between spam and phishing.  Sounds easy until you try to write it down.

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  Michelle Smith July 24, 2020 19:02

  I have same dilemma.  I ask my users to report ALL unwanted email with PAB. I try to analyze each email and give instructions as needed.  Most are real spam that I forward to our spam filter provider. Some are valid emails and I send instructions to unsubscribe or Block Sender.

  Still, asking them to use only one method, I still have users who added knowbe4 to their blocked senders list in Outlook. I send emails to everyone reminding them what to do, how to do, screenshots and all.  It's unfortunately time-consuming.

  My current goal is to enroll non-PAB users in regular training campaigns. Don't want to send phish alerts to IT? You blocked KnowBe4 emails?  Fine. We have a special training class just for you.

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