Smart group criteria

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    Douglas Freeman

    Hello Erin, 

    Thank you for contributing to our community board. If I understand you correctly I think the below criteria should meet your needs. 

     

    With this, the logic states that the user has to have had 0 failures in the last 12 months. So if the user has had any failures in that time they will meet the group criteria. So for second or third failures, this should still capture that user because they had a failure in the time frame. 

    Let me know if that works, if not I can open a support ticket for you with one of our technicians to see if we can't fine-tune your smart groups. 

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