Training metrics are inaccurate
Answered
As every company, we have turnover. Employees leaving the company get “archived” in KnowBe4.
I realized the archived employees were not accounted on the training reports making these reports completely inaccurate.
For instance, in December 2019, 100 people completed your awareness training. Since December 15 people left. You look at the training report today to see only 85 people completed your December training and this is simply wrong.
I created a ticket with KnowBe4 to be told this is a normal behavior. The workaround is to go to the report module and pull report that can include archive users. However, the report module issues report per content, not per campaign. In addition, you have to issue 2 separate report per content, one for users who completed the training, one for user who did not complete the training. This is very cumbersome.
To make matters worse, I sometimes create campaigns whit several contents. In this case, the process to get accurate metrics is getting close to impossible.
An easy way will be to send a report by email right after training is closed, as it is done on the phishing campaign. However, I haven’t got much success with KnowBe4 in that request neither.
On a small company, the difference is not major. However, on company with more than a thousand employees, the accuracy of your metrics can really be impacted.
KnowBe4 community, how would you rate the importance of a new feature ( or bug fix) to get accurate training metrics ?
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Hello, Ilan thank you for contributing to our community board. I personally reviewed your ticket and I did see that we did submit a feature request on this item for you on that ticket. That feature request was sent to the development team for review! Our development team takes these requests seriously so we can make the KMSAT platform more usable for you.
A solution that you may be able to utilize for the time being is the reporting API.
You can find that documentation here!
Thank you again for your contribution, let us know if you have any more items to request.
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Thank you Douglas. Do we have an ETA on when this feature will be available ?
I looked at the API documentation.Could you please tell me where exactly I can find the info explaining how to get the percentage of people having completed a specific training campaign ? Including the archived users of course...
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Hi Ilan,
Unfortunately, I don't have any insight on an ETA on the feature or if it will be implemented. For the API portion, I can open you a support ticket and one of our technicians can assist you in taking a closer look into that option. Would you like me to create that for you?
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