Listing of the training campaign sections is not obvious enough to users

Answered

Walter Rey

February 28, 2020 18:55

Currently, our training campaigns have multiple sections and some users are only completing the very first one they see when they login and think they are done with the training.

Of course, I think the main issue is the users not scrolling down to see the rest of the sections but I also think we can do better at displaying those sections.

Currently, it displays big squares with nice graphics but to the common user, that apparently is not obvious enough so we would like to make it easier for them to see the whole list of pending items.

Maybe the developers could make it an option on how to display the training sections and have an option for a nice table that can clearly show which sections are part of each campaign and maybe even highlight the whole line in green once they are completed and red for the not completed ones. This way it will be easier for the users to spot the sections and not miss any of them and once they are done with the whole campaign, highlight that campaign somehow as completed for them.

Also, when we have multiple campaigns, I have noticed that all the sections get mixed up in that page and it is a little harder to distinguish which belongs to what but if we have them clearly labeled under each campaign in a table and all the sections that belong to that campaign, it would definitely be more obvious to everyone, especially the users.

Thanks.

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  Walter Rey May 24, 2021 15:57

  It's been over a year since I put in this request, it should not be that hard to change the view of a page to some type of table form that can give the users a better display of the training modules they need to complete, instead of having to scroll down or refresh the pages which most of them do not do. This generates a lot of Help Desk tickets that are not necessary because they think they are done with the training but they are not and they keep getting our scheduled reminders, usually they are missing one or more modules they didn't see.

  It would really help to have an admin setting to control how the training list is displayed for our users and I think a table may be best with smaller view like a list that can display the status of the module for them and any other relevant info. The way it displays now is too big and requires them to scroll which we know many users will NOT do or do not read everything so we have to dumb it down for them.

  Also, the fact that you issue a certificate for each video module, gives them the impression they are DONE when they are NOT. We as admins should be able to control whether we want each module to issue a cert or just one cert for the whole campaign and whether we want or not to list the modules included in the campaign in the certificate.

  This should not be that hard to implement guys and it should have been like this since the beginning.

  Please make our admin lives easier and easier on the users too.

  Thanks.

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  Walter Nelson May 26, 2021 20:58

  Hi Walter,

  Unfortunately, I do not have any insight into if this is being implemented or not. Those decisions are entirely up to our development team. I do think that anything which makes our customers' lives easier would be a fantastic addition though. I did go ahead and note the feature request that this is something that you and your organization would really like to see. For the second part of your post where you mentioned that you would like to have more granular control over the issuance of completion certificates I did submit a different feature request for that as well. Thank you for contributing to our community board!

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