Outlook showing KnowBe4.com in sender name

Answered

Jason Price

November 11, 2019 22:04

Not exactly sure if this is related to KnowBe4's recent email infrastructure change, but the sender domain used to show up as the reply-to domain and now it's showing up as knowbe4.com making these tests too easy for users to identify. I will probably open a case on this too, but has anybody else noticed this or found a workaround?

 

1

• Official comment

  

  Douglas Freeman November 13, 2019 13:09

  Hi Jason, 

  Thank you for posting to the community board. I actually have a solution for you that you can find in the article HERE! 

  Simply disabling the return path headers of the email in the console's settings should mitigate this and stop the "via psm.knowbe4.com banner on emails. 

  Although the article singles out Gsuite on this article the fix should work for your Outlook client as well. If you have any other questions on this we'd be glad to open you a support ticket and one of our technicians will be glad to take a closer look.

  Thank you for reaching out. 

  Comment actions Permalink

Please sign in to leave a comment.