Allow placeholder in Email Action

Answered

Blake Richey

September 13, 2019 18:20

Allow the use of placeholders for [[reporter_email]] and [[reporter_name]] in the From and From Name section respectively of the email template or email action fields.

This would allow users to dynamically direct actions based upon the reporter.

Example of issue:

• End user clicks on PAB to report suspicious email
• PhishER triage the email and determines it is a threat
• An action is set to forward all threats to Ticketing system to generate a ticket
• Ticketing system is unable to assign the ticket to the correct reporter as the email is received from a statically assigned address in the template or action. Analyst must manually assign ticket to the correct reporter.

Allowing for an existing variable to be placed in the From fields solves this example.

3

• Official comment

  

  Ashley Nelson September 17, 2019 12:35

  Hi Blake, 

  Thanks very much for your feature request! I've submitted it to our development team for review on allowing placeholders in the From and From Name fields. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Thanks!

   

  Ashley

  KnowBe4

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  Blake Richey December 20, 2019 16:44

  Is there any update on if this was received well with the team?

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  Douglas Freeman December 27, 2019 12:14

  Hi Blake, 

  This particular item was sent over to our Dev team and is currently in review. Unfortunately, I don't have any insight into if they will implement it at the moment. I will go ahead and let the Dev team know that this is something that is being requested! 

  Thanks for following up on this request.

  Feel free to follow up any time to see if this is something that our development team is intending to implement. We appreciate you contributing to the Community Board!

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  Blake Richey August 10, 2020 18:20

  Any update on this?

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  Douglas Freeman August 11, 2020 11:27

  Hello Blake, 

  Thank you for contributing to the community board. I don't have an update on this item unfortunately but I've submitted another request on your behalf so that we can make sure that the Devs are aware of this item! 

  I apologize that I don't have any additional information on this one for you. Don't hesitate to post to the community board if you have any other items that you'd like to see implemented. 

  Thank you again for your contribution. 

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