Policy Acknowledgement unreadable

Completed

Kate Stafford

July 19, 2019 16:28

I have added a policy and an acknowledgement statement. However, it is displayed in a frame in the browser that is only one row high and is not resizeable. I have verified this in multiple browsers. Support directs me to resize a field while editing the policy, but this does not translate into how the policy is displayed.

1. This is completely unintuitive to the user what to do

2. When all you see is the option to accept, nobody is going to scroll through the acknowledgement

Has anyone had success in making this frame readable? 

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  Maddy Townsend-Hahn July 23, 2019 13:17

  Hi Kate,
  
  I've submitted your feedback to our development team for them to review.  In the meantime, let's see if the community has some ideas for you.
  
  Maddy 
  KnowBe4

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  Simeon Lewis August 15, 2019 11:06

  Another terrible piece of UX. Helpful feature but unusable. Please fix asap as we would really like to use.

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  Nathan Hix August 20, 2019 19:08

  Hey Simeon,

  I hope all is well! I am going to go ahead and create a ticket for you over this issue. I apologize for the inconvenience that this has brought you. 

  Nathan

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  Michael Barnard October 15, 2019 19:25

  Our account manager has already submitted a feature request on this as we would love to start using the policy module but the interface of the policy window for a user isn't usable. On a PC the section for accepting the policy is small and can not be resized or anything and anything more than a sentence is cut off and makes the entire section unreadable. On a mobile device it's near impossible to interact with the section. We end up with about 20% or so of users accessing training on mobile. 

  We would love to see an updated version with some additional customization or resizing options.

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  Merlin Durand October 16, 2019 13:35

  Hey Michael,

  Thank you for your input! I've entered a feature request on your behalf and we'll make sure to update you here if there is any update on this. 

  Merlin
  KnowBe4

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  Pirmin Braun April 30, 2020 09:29

  Hi All,

  same on my side... I am not happy with the policy acknowledgement text field.

  I doubt this is rocket science to change and make it better than the current solution ( anything else would be better :-))

  Thanks for taking action on this topic soon.

  Regard,

  Pirmin 

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  Douglas Freeman May 05, 2020 13:50 (Edited May 05, 2020 13:50)

  Hello Pirmin

  I'm glad to let you all know that the Policy UI has been updated so that the text box is easier to read for the end-user. 

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  Paul Harrington December 04, 2020 14:43

  I'm not so sure about this. It still looks pretty messy to me, especially with the help-bot thing covering most of the submit button

  I don't really see the point in having the user click on the down arrow to show the check box - it should just always show the tick box in my opinion

  

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  Kivi Dennis December 04, 2020 20:59

  Hi Paul,

  Thanks for the feedback. I agree it does look a little less clean this way. I submitted a feature request on your behalf to have the tick-box remain available as well as the chat-box not covering the submit button. 

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