Exclude Individuals from Phishing Campaign

Answered

Rob Stratton

May 29, 2019 13:24

I would like to be able to send a Phishing campaign out to all users (or multiple groups), but exempt individual users as an override. Two check boxes below the group selection: one check box that excludes all admins, and another box that when checked allows you to add email addresses to exclude from the campaign. 

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• Official comment

  

  Maddy Townsend-Hahn May 29, 2019 15:29

  Hi Rob,
  
  Adding the ability to exclude individuals from a phishing campaign is an excellent suggestion! I've submitted a feature request on your behalf. This feature request is then sent to our development team to review. Thank you for participating in our Community Board!
  
  Maddy
  KnowBe4

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  Matthew Bates June 19, 2019 01:27

  Personally, I think it would be even better if we could exclude groups, and smart groups

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  Lauren Ashley June 20, 2019 16:10

  Hi Matthew!

  Thank you for your contribution to our community board! I've passed this request along to our Product and Development teams for review. While I can’t provide a timeline or guarantee that this request will be implemented, we certainly take customer input into consideration when planning future development. 

  Your feedback is appreciated! 

  Thanks again,

  Lauren
  KnowBe4

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  Steve Petersen June 27, 2019 16:48

  Additionally, excluding specific users from all training (temporarily) would be helpful. For example, a employee is on an extended leave, still active in AD. Otherwise need to disable in AD which may not be appropriate. Emails then go to their manager who says why am I getting these emails, this person is on leave. Thanks!

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  Maddy Townsend-Hahn July 01, 2019 19:15

  Hi Steve,
  
  Thanks for participating in our community board. I've submitted a feature request on your behalf for this feature and included your additional suggestions.
  
  Maddy
  KnowBe4

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  Matthew Bates September 26, 2019 19:37

  Hey Maddy,

  Any chance this might be in the works? The specific use-case I have been eagerly waiting on, is being able to exclude users from a Smart Group, that belong to another Smart Group. It seems that Smart Group membership rules/conditions right now, only allow excluding members of groups that are NOT Smart Groups. I think expanding that to allow Smart Groups as a selectable group type in the conditionals, would enable most of the requests captured in this thread.

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  Merlin Durand September 30, 2019 14:22 (Edited September 30, 2019 14:23)

  Hello Matthew,

  While I don't have an ETA on this feature request for you I did want to suggest a workaround that may work for you. If you create a smart group that excludes just the users you're not wanting phished/trained then you can use that group in place of "all users" and, because it's a smart group, it will keep itself up to date with all new users you add to the system. I've provided our documentation on smart groups for you below in case that's helpful. 

  https://support.knowbe4.com/hc/en-us/articles/115012819668-How-to-Use-Smart-Groups

  Merlin
  KnowBe4

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