PhishER E-mail Template Content Formatting Improvements

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  • Official comment
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    Ashley Rush (Edited )

    Hello everyone!

    We have just released a feature to allow for additional formatting on PhishER email templates. When creating an email template, you will now see an option to the right of "Insert Placeholder" called "Source" that will allow you to customize emails by HTML as well. 

    You can read more on this feature here.

    Thank you all again for contributing to the community board!

    Ashley
    KnowBe4

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    Natalie Koly

    Hi Ryan,

    Thank you for your PhishER feedback! I've submitted a feature request on your behalf to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

     

    Thanks!

    Natalie
    KnowBe4

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    Mike Spelts

    I agree with Ryan.  I've had people report my email from PhishER as a phish because it didn't have the formatting I trained my users to look for.  I also cannot get the spacing right, it seems to add extra spaces in the email where I don't want them.

     

    Thanks!

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    Ashley Rush

    Hello Mike,

    I have submitted a feature request to our development team on your behalf. Thank you for contributing to the community board!

    Ashley
    KnowBe4

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    Phil Pauls

    Yes, this is huge.  As we are going to start implementing a strict format for IT emails, with banners and other identifying objects.  Currently there is no way to match up anything sent from PhishER.

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    Ashley Rush

    Hello Paul,

    Thank you for the feedback. I have also submitted a feature request for you to our development team regarding additional formatting of the PhishER templates.

    Thanks

    Ashley
    KnowBe4

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    Phil Pauls

    Thank you Rush! ;)

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    Ryan Smith

    @Mike and Phil -- until KB4 implements a more robust formatting system, I have solved the challenge of users reporting the templates by adding them to an Action and Rule for Trusted Applications. The Rule looks for a set of trusted senders and the action responds to let the user know that the e-mail is valid and from a trusted application.

    This is a stop gap but the approach may help you until a feature is released.

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    Phil Pauls

    Thanks Ryan!  I will look into that.

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    Mike Spelts

    Hi Ashley,

    Thanks for working on this feature.  I was trying to set up my template with my custom HTML.  Unfortunately, my formatting is changed when I de-select the new </> Source button and go back in. 

    The first thing I want to do is eliminate the spacing the gets put in before and after the <P></P>.  I would rather format using non-breaking spaces or <br>.

    All the formatting reverts back. 

     

    Thanks

    Mike

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    Phil Pauls

    Thank you Ashley and I appreciate the quick turnaround on this KnowBe4!

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    Ashley Rush

    Hello Mike,

    I have opened a support request for you regarding the template customization. The Tech Support team will be able to assist in making sure the customization that you are adding to the templates get applied properly. 

    Thank you!

    Ashley
    KnowBe4

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