PAB O365 add-in - UX issues

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7 comments

  • Official comment
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    Maddy Townsend

    Hi Marcus,

    For your first issue regarding the PAB message disappearing too quickly, I've submitted a feature request on your behalf. 

    As for your request for the option to change the text on the button, I believe you do have the ability to do so depending on your mail client and which version of PAB you are using. I've created a ticket on your behalf so that support can better assist you. You will receive an email shortly confirming the creation of the ticket. A member of our support team will then reach out to you.

     

    Thanks!

     

    Maddy

    KnowBe4

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    Alan Lloyd

    I'll add my vote for the feature request of adding a timed delay/manual close of the notification text for users.

    Before moving to Office 365, we deployed the Outlook add-in. This version of the PAB would pop up a window containing the notification text, and would require the user to click "OK" before the window would close. The O365/Exchange Online version should function the same way.

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    Maddy Townsend

    Hi Alan,

    I've submitted a feature request on your behalf for this feature as well. Thanks for your input!

    Maddy
    KnowBe4

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    Simeon Lewis

    I agree this needs sorting quite urgently. It's basic UX stuff. I'm surprised it could have got released like that.

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    Ashley Rush

    Hello Simeon,

    I have submitted a feature request to our development team for being able to set the time the text appears after reporting an email.

    Thank you for contributing to the community board.

    Ashley
    KnowBe4

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    Michael Barnard

    I'll throw my hat in on this as well. I had asked for something similar back when we deployed in April. This is a UX/UI feature that would be immense help. We constantly get calls from users on if they did the right thing or what happened to the message. They have no idea because the message is gone as quickly as it appears. With PhishER we have been able to mitigate some of the calls but anything that was a simulated phishing email still leaves them with no response. 

    Either we need the ability to customize the delay before closing, a close button for the slide out action window, or the ability to send a response message to someone from the KnowBe4 side letting them know they passed.

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    Merlin Durand

    Hello Michael,

    Thank you very much for your input. I've ensured that your feature request has been noted. This is definitely a feature we're working on so look out for it! 

    Merlin
    KnowBe4

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