Training Campaign User Time Spent - Retake

Answered

Jesse Cross

January 14, 2019 16:03

It would be helpful if we could set an alert and possibly have the training reset if a user does not spend a specific amount of time on a training session.  I am sure everyone has seen this where a user takes 7 minutes to do a 45min training.  It would be nice to send an email alert as well as reset the users training progress so they have to take it again.  We are currently having to do this manually now which is quite time consuming.

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• Official comment

  

  Lauren Ashley January 15, 2019 15:05

  Hi Jesse!

  Thank you for this request!

  I've passed this information along to our Development team for review. But in the meantime, we do offer some of our modules in a "non-skip" format–meaning users must listen to the full audio in each section before advancing to the next. 

  If you're interested in seeing which "non-skip" training modules may be available at your subscription level, please click here to start a Support Ticket, or just respond to this thread and I'll create a support ticket for you. 

  Thanks again!

  Lauren
  KnowBe4

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  Khalif Yisrael March 05, 2021 19:43

  Can I retake a test?

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  Walter Nelson March 08, 2021 19:30

  Hi Khalif,

  Thanks for the question. You can certainly retake the training modules. Your users can do this themselves by selecting the option to reset their progress when accessing the module for a second time. Administrators of the KnowBe4 console can also reset the progress of a user's training by doing this themselves manually from the KnowBe4 Admin console.

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