Phish Report Address

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    Lauren Ashley

    Hi Caleb!

    Thank you for this request, I’ve passed your ideas on to our Development team for review. We do take customer input into consideration when planning new features for our console, so your feedback is appreciated!

    In the meantime, I’d like to tell you about one of our newest products, PhishER, which may address your needs. KnowBe4’s PhishER is a Security Orchestration and Automation Response (SOAR) platform that can be used to manage the emails your users report as suspicious. Using PhishER, you can create rules and specify actions to automate the review and disposition of reported emails.

    How PhishER could meet needs of your scenario:

    1. In addition to [or in lieu of] using the PAB, you can specify Reporting Emails where users will be able to manually forward their simulated (and non-simulated!) phishing tests to your PhishER inbox.
    2. If you’re creating simulated phishing tests that can be identified by rules you’ll create in PhishER, you’ll have the ability to set up an action to notify yourself (via email) when the users report the simulated phishing emails.

    3. Use the PhishER reporting features–such as the “Reporters” report–to identify the users who reported their phishing tests via the Reporting Email, you’ve set up.

    For more information, please see the PhishER Product Manual, as well as the PhishER section of our Knowledgebase, here

    See here if you’d like to request a demo of PhishER.

    Also, I do want to be sure you’re aware that the Phish Alert Button is available on the Outlook Mobile App for iOS and Android. Please refer to this article to see if your environment is compatible. 

    Thanks again! 

    Lauren
    KnowBe4

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