Monitor & notify AD sync errors

Answered

Comments

17 comments

  • Official comment
    Avatar
    Lauren Ashley

    Hi Jamie,

    Thank you for this great feedback regarding notifications for AD sync errors. I've forwarded your ideas to our Development team for review. We base much of our new development and feature enhancements on customer/partner feedback, so your input is appreciated! 

    If you have any other ideas feel free to share! 

    Thanks again! 

    Lauren
    KnowBe4

     

    Comment actions Permalink
  • Avatar
    Hugh Brown

    Another up vote have had an 1 user error on sync for over a month without noticing. Not until today when the user told me they did not receive the latest training email did I dig in and find it, user got married and changed name and email address but sync is failing. An email notice for any sync errors would be greatly appreciated.

    1
    Comment actions Permalink
  • Avatar
    Ashley Rush

    Hello Hugh,

    Thank you for your contribution! I have submitted your vote to our development team.

    Ashley
    KnowBe4

    1
    Comment actions Permalink
  • Avatar
    Kevin Bryant

    Agreed!

    0
    Comment actions Permalink
  • Avatar
    Lauren Ashley

    Hi Kevin! 

    Thank you for your contribution to our community board. I've submitted an additional feature request to our Development team on your behalf. 

    We appreciate your feedback! 

    Thanks again!

    Lauren
    KnowBe4

    0
    Comment actions Permalink
  • Avatar
    Susan Du Preez

    Has there been any update on thjis, also looking at an alert function

    Thanks

    Susi du Preez

    0
    Comment actions Permalink
  • Avatar
    Douglas Freeman

    Hi Susi, 

    We do not currently have a notification method for failed or unsuccessful syncs, but that is a great idea and we do see how that could be useful to admins. I'll add you to the feature request on this to let our development team know that this is something that is being continuously requested! Thank you for the submission Our dev team loves feedback so we can create features that are useful for our customers! 

    0
    Comment actions Permalink
  • Avatar
    Jatin Chugh

    A feature worth adding! 

    Thanks

    Jatin

    0
    Comment actions Permalink
  • Avatar
    Douglas Freeman

    Hello Jatin!

    Thank you for your upvote on this item! I have submitted an additional feature request for you on this one so that the Dev team can know that this item is being requested! 

    I appreciate the input and look forward to any additional items you request!

    0
    Comment actions Permalink
  • Avatar
    Lisa Young

    We are having this same issue - I would like to be able to receive automated notifications of sync errors. You either need to lo in daily to check or the users notify us they did not receive training. I would appreciate this new feature to be added.

    Thanks,

    Lisa Young

    0
    Comment actions Permalink
  • Avatar
    Kivi Dennis

    Hi Lisa,

    Thanks for your contribution to the community board. I have added your request as a +1 to the feature request. 

    0
    Comment actions Permalink
  • Avatar
    Alex Lush

    This is really important for us. We have had 2 instances now where sync has failed and we have not know about it until a user complains. We need admin notifications.

    Also the timeframe of syncs that show in the Provisioning page needs to be extended. Unless we spot the issue within a couple of hours we are unable to determine when the problem started as only the last 25 sync results are shown.

    0
    Comment actions Permalink
  • Avatar
    Walter Nelson

    Hi Alex,

    Thanks for posting. I think this is a great feature request and I can see how this would really help you out. I have added you to this as a +1 so our development team can see the continued interest in this.

    0
    Comment actions Permalink
  • Avatar
    Elizabeth Clark

    What about a way to notify us when Users have not been provisioned in over 24 hours? When AD Sync errors the provisioning just stops as well.

    0
    Comment actions Permalink
  • Avatar
    Walter Nelson

    Hi Elizabeth,

    I've noted the feature request and added you to it as well.

    0
    Comment actions Permalink
  • Avatar
    Zack Shahan

    +1 for this feature please.

    0
    Comment actions Permalink
  • Avatar
    Walter Nelson

    Hi Zack,

    We've got you added as a +1 to this feature request now.

    0
    Comment actions Permalink

Please sign in to leave a comment.