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Ability to track users who report a suspicious email without the PhishAlert button

Answered

Alex Boyle

March 23, 2018 18:01

Hello,

It would be nice to see a feature that allows administrators to mark all users who correctly report an email manually (without the PhishAlert button). This would enable us to more accurately gather metrics around employees who correctly report a simulated phishing email without the use of the button.

An example of this would be an employee simply forwarding the email to a security group instead of using the button.

Thanks,

Comments

13 comments

Official comment

Lauren Ashley March 26, 2018 13:24

Hi Alex,

Thank you for your contribution to our Community Board! I've passed your ideas along to our Development Team for review. We base a lot of our development on customer feedback, so your input is appreciated.

If you have any other suggestions feel free to share!

Thanks again!

Lauren
KnowBe4

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Alan Lloyd May 28, 2019 16:25

Being able to manually mark "Reported" for a given user on a given campaign would be an excellent addition.

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Maddy Townsend-Hahn May 29, 2019 14:26

Thanks Alan! I've submitted an additional feature request on your behalf.

Maddy
KnowBe4

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Janelle Maurer September 24, 2019 18:25

This would be an extremely beneficial feature!

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Merlin Durand September 25, 2019 17:21

Thank you Janelle! I have entered an additional feature request for you!

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Matt Jenner November 27, 2019 17:36 (Edited November 27, 2019 20:35)

PLEASE MAKE THIS HAPPEN! This would make the KnowBe4 campaigns so much better. I don't use the PAB because it doesn't submit the phishing emails to my spam/phishing filter. So, when my user's report phishing emails, it would be nice if I could just go into the campaign and check a box that they reported it.

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Douglas Freeman December 02, 2019 22:16 (Edited December 02, 2019 22:40)

Thank you Matt,

We appreciate the additional input on the reporting tool. I can absolutely see where having an alternate method of reporting for the tool would be helpful.

We do have the User Event API that allows you to import your users' security-related events or training activities from external sources and push them into your KnowBe4 console. That does not directly address this request but may be an avenue work exploring.

https://support.knowbe4.com/hc/en-us/articles/360024863474-User-Event-API

I've gone ahead and got this information over to our Dev team as well! The Dev team uses suggestions like these when we create improvements for our tools!

Thank you!

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Janelle Maurer August 19, 2020 11:14

Has there been any movement on this? This feature would be extremely beneficial!

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Douglas Freeman August 19, 2020 11:23

Hello Janelle,
Unfortunately, I can't provide an update for development on this item at this time. I can assure you that our Dev team has seen it and it has been reviewed but I'm unable to provide information on its implementation.

I apologize I don't have a better answer for you on this one. I'll gladly update this thread with any information that I do get regarding this item.

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Fred Wolf May 17, 2021 20:52

Has any progress been made on this request?

MY organization utilizes a a email protection platform and they have their own proprietairy "button" that can not be modified..

I would like to be able to forward the KB4 simulated phisihg campaign responses back to the KB4 platform via a "forward email" submission by End User to a KB4 hosted campaign" from the Email security platform as I have that choice within that platform....i hope this makes sense to the community as well as KB4 ...thankk you

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Walter Nelson May 18, 2021 15:00

Hi Fred,

Thanks for your interest in this feature. Unfortunately, I don't have any new information to add. I do know this has been reviewed but I do not know if it has been selected to be implemented at this time. I did go ahead and add you as a +1 to the feature request so that our development team can see the continued interest in this feature.

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Jon Densmore November 19, 2021 17:56

I am also very interested in this feature so hopefully it will be implemented soon.

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Michael Miller November 22, 2021 18:52

Hi Jon,

Thanks for reaching out! I've gone ahead and added you as a +1 to this feature request. I'll follow up with you on this post as soon as we get any updates from our development team.

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