Ability to track users who report a suspicious email without the PhishAlert button

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7 comments

  • Official comment
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    Lauren Ashley

    Hi Alex,

    Thank you for your contribution to our Community Board! I've passed your ideas along to our Development Team for review. We base a lot of our development on customer feedback, so your input is appreciated.

    If you have any other suggestions feel free to share!

    Thanks again!

    Lauren
    KnowBe4

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    Alan Lloyd

    Being able to manually mark "Reported" for a given user on a given campaign would be an excellent addition.

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    Maddy Townsend

    Thanks Alan! I've submitted an additional feature request on your behalf. 

    Maddy
    KnowBe4

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    Janelle Maurer

    This would be an extremely beneficial feature!

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    Merlin Durand

    Thank you Janelle! I have entered an additional feature request for you! 

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    Matt Jenner (Edited )

    PLEASE MAKE THIS HAPPEN!  This would make the KnowBe4 campaigns so much better.  I don't use the PAB because it doesn't submit the phishing emails to my spam/phishing filter.  So, when my user's report phishing emails, it would be nice if I could just go into the campaign and check a box that they reported it. 

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    Douglas Freeman (Edited )

    Thank you Matt, 

    We appreciate the additional input on the reporting tool. I can absolutely see where having an alternate method of reporting for the tool would be helpful. 

    We do have the User Event API that allows you to import your users' security-related events or training activities from external sources and push them into your KnowBe4 console. That does not directly address this request but may be an avenue work exploring. 

    https://support.knowbe4.com/hc/en-us/articles/360024863474-User-Event-API 

    I've gone ahead and got this information over to our Dev team as well! The Dev team uses suggestions like these when we create improvements for our tools!

    Thank you!

     

     

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