Is anyone using the Phish Alert button and the Mimecast Outlook plugin?

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    Natalie Koly

    Hello everyone,

    I sent you each a private message to better understand any questions you may have about the Phish Alert Button. Please feel free to respond to my message, or the community post, if you have any concerns.

    Please, feel free to reach out to support and they'll be happy to answer any of your specific questions about the Phish Alert Button.

    Thank you!

    Natalie
    KnowBe4

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    Brian Anderson

    I think we have some of the same questions. Have you received a reply from anyone?

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    Simon Rowell

    I potentially am, I'm just assessing Phish Alert now. Did you get answers to your questions and how did you guys end up proceeding?

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    Kevin Arnold

    I have the same question.  Anyone?

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    Andrew Cioppa

    We are here, but we find mimecast keeps causing Phish Alert to load slower than outlook would like.

     

    What are your questions?

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    Kaiser

    Hey Andrew, thanks for reaching out!

    If you are experiencing any issues while running Mimecast and the Phish Alert Button (PAB), there is a known conflict that occurs due to both add-ins using one of the same DLLs (ADXloader.dll). This is covered in Mimecast's known issues here: https://community.mimecast.com/docs/DOC-1527#jive_content_id_Third_Party_Applications_and_adxloader_Conflicts.

    If you are experiencing a delay in Outlook loading the PAB regardless of Mimecast's add-in being enabled, we can create a ticket to troubleshoot this issue further as that is a separate matter than the known conflict above. Any other issues or questions you may have outside of this statement can be discussed further in a ticket with our support team as well. You can open a new case here: https://support.knowbe4.com/hc/en-us/requests/new

    Cheers,

    Kaiser

    KnowBe4

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