Date Format

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18 comments

  • Official comment
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    Lauren Ashley

    Hi Adam!

    Thank you for this great input! I've passed your idea along to our Development Team for review. We base a lot of our development on customer feedback, so we do appreciate your input. 

    Thanks again!

    Lauren
    KnowBe4

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    Harvie Rollins

    +1 for the Date format request, as this causes particular issues with notification e-mails for training.  Users get confused by end dates shown in US MM/DD/YY format.  Please ask development to look at this for all your non-US customers.

     

    Thank you.

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    Lauren Ashley

    Hi Harvie!

    Thank you for your input, I've forwarded this request to our Development team for review. However, a date format enhancement is already on our roadmap! You can expect to see this improvement sometime in the next quarter. 

    If you have any other ideas feel free to share!

    Thanks again!

    Lauren
    KnowBe4

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    Davide Cerri

    Hello,

    I second this request, and please add also the 24h format for time, since the AM/PM notation can be quite confusing.

    Thanks!

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    Lauren Ashley

    Hi Davide!

    Thank you for your submission! I'll be sure to pass your ideas along to our Development Team. 

    We do base a lot of our development on customer feedback and the frequency of requests, therefore your input is appreciated. 

    If you have any other ideas, feel free to share!

    Thanks again!

    Lauren
    KnowBe4

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    Robbie Meerman

    Another +1 for this. I gave my users a heart attack yesterday that they had training due in 1 day (05/04/18) where actually it was a month (4th May 2018).

    Cheers

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    Natalie Koly

    Hi Robbie,

    Thank you for your submission! I've forwarded this request to our development team for review. A date format enhancement is already on our roadmap, so you can expect to see this improvement sometime in the next quarter!

    Thank you,

    Natalie
    KnowBe4 

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    Ross Tooke

    +1 for alternative date formats, and 24 hour time formats.

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    Natalie Koly

    Hi Ross,

    Thank you for your input! I've forwarded this request to our development team for review. A date format enhancement is already on our roadmap, so you can expect to see this improvement sometime in the next quarter!

    Thank you,

    Natalie
    KnowBe4 

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    Mike Gillan (Edited )

    This is a must have!

    I see you've commented (in March and April) that it's on the roadmap and will be rolled out in the next quarter.  Is this the next quarter?  Do you have a definite date yet? (No pun intended!).

    Mike

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    Natalie Koly

    Hi Mike,

    Thank you for your input! I'm happy to inform you that this feature is currently in development. There is not a set release date yet, but we will keep you informed when there is.

    Thank you!

    Natalie
    KnowBe4 

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    Jamie Tynan

    Hi,

    I agree this is a must-have. As a reseller in the UK we are repeatedly asked this by our KnowBe4 customers.

    Regards,

    Jamie

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    Natalie Koly

    Hi Jamie,

    Thank you for your input! This feature is currently in development and we plan on releasing it real soon. There is not a set release date yet, but we will keep you informed when there is.

     

    Thank you!

    Natalie
    KnowBe4 

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  • Avatar
    Lauren Ashley

    Hello All,

    We wanted to let you know date and time format enhancements have been added to your console! 

    You now have the ability to change the default date and time in your Account Settings to a 24-hour format, as shown below: 

    • DD/MM/YYYY HH:mm
      • Example: 31/01/2018 14:00

    Please see our Modifying the Default Date and Time Format article for more information. 

     

    Best Regards,

    Lauren
    KnowBe4

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    Giampaolo Scafuro

    Hi ,

    It seems that, even if the new enhancement on Date and Time is ok in the account setting, so I can  set DD/MM/YYYY HH:mm , when i create a new Campaign the DATE is still in the format MM/DD/YY format . It is correct ? ...Thank you for your help. Regards

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    Maddy Townsend

    Hi Giampaolo,

    I've opened up a support ticket on your behalf. They will be happy to help you troubleshoot your issue. Thank you!


    Maddy
    KnowBe4

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  • Avatar
    Jamie Tynan

    Hi Giampaolo,

    The date format in the account setting is applied to any new users that are imported, but not existing - hence your current user probably is still on the old format.

    You need to perform a CSV import with two columns - "email" and "date format". In the email column put the login you are using, and for the date format put "2". Then import this via a CSV import.

    What I usually do is just export ALL users, delete all columns except the "email", then add a new column of "date format" and set a value of "2" against each email. Then re-import the CSV which will make sure ALL users are seeing the same DD/MM/YYYY format.

    See also https://support.knowbe4.com/hc/en-us/articles/360001555167-Modifying-the-Default-Date-and-Time-Format.

    Note that the section "Can users change their own settings?" is wrong  as there is no "Profile" button - at least not on the EU platform for a reseller account.

    Hope this helps,

    Jamie

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    Maddy Townsend

    Hi Jamie,

    You are absolutely correct! Thanks for the information.

    As for the article, users will see the Profile button if they are not an admin or a reseller. 

    Maddy
    KnowBe4

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