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Training Campaign End Date

Completed

Buddy Pitt

January 18, 2018 20:34

We are having a difficult time with users who don't finish their training on time. Frequently we use a relative time from the start of the campaign. The issue is that the campaign ends and takes the training away from them. So if they are passed due, an admin has to go in and restart their campaign. It would be much easier to manage if we could just notify the user they are past due and they could just login and complete the training without an admin having to reset the training campaign schedule or remove/add the user.

Comments

37 comments

Official comment

Jenn Lake March 13, 2019 18:54

Hi All,

Great news! The feature to extend training past the due date has been released! When your users miss their training deadlines, you now have the ability to allow training to be completed after the due date at the campaign level and the option to extend training for specific individuals. For more information on this feature, check out this article on the Knowledge Base.

Thanks again for all for your input, it is greatly appreciated!

Jenn
KnowBe4

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Lauren Ashley January 18, 2018 23:25 (Edited February 20, 2019 19:15)

Hi Buddy,

Thank you for your input. I've forwarded your request to our Development Team for review. We base a lot of our development on customer feedback, so we do appreciate your input.

In the meantime, our Platinum and Diamond feature, Smart Groups, may be able to assist you with managing the users who haven't completed their training in time. Smart Groups can be used as an ad hoc reporting tool, to narrow down users who've been enrolled in specific training courses but have not yet completed them.

Thanks again!

Lauren
KnowBe4

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Gary Swanson January 23, 2018 19:19

This is a huge problem for me also. Removing a user from training if they are overdue makes zero sense. I was told this training system was essentially effort free once set up, now it looks like I have to remove the user and add them again to restart the clock on their training. Not a happy customer.

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Lauren Ashley January 23, 2018 21:38

Hi Gary,

Thank you for your input, I understand your concern. I have forwarded your ideas to our Development Team for review. We base a lot of our development on customer feedback, so we do appreciate your input. If you have any additional ideas feel free to share.

Thanks again!

Lauren
KnowBe4

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Tonya Murray April 09, 2018 14:37

We have had the same issue with this one. It would be nice to allow users to complete the training even when it is overdue.

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Natalie Koly April 09, 2018 18:14

Hi Tonya,

Thanks very much for your feedback! I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

Thanks!

Natalie
KnowBe4

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Nick Watson May 18, 2018 21:14

Adding my "me too" for feedback submission. It would also be great if reports to managers and admins could be sent periodically for past due training for employees/users.

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Natalie Koly May 21, 2018 15:11

Hi Nick,

Thank you for your great feedback! I've submitted both feature requests on your behalf to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

Thanks!

Natalie
KnowBe4

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Ingo Dean May 25, 2018 10:53

If having an End Date makes it impossible for laggards to do their training, I should at the very least be warned of that in big red letters on the creation form. It's an ugly surprise for users to say to me they missed the due date by a few hours and now can't take the course!

They should be able to complete their training even if they're late.

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Natalie Koly May 25, 2018 14:15

Hi Ingo,

Thank you for your feedback! I understand your reasoning for wanting the inclusion of a warning when choosing our End Date option for a training campaign. I've submitted an additional feature request on your behalf to our development team for their review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your thoughts.

Thank you!

Natalie
KnowBe4

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Dan Latvala July 05, 2018 21:38

I agree - this is a needed enhancement. It doesn't make sense that the training disappears if they don't complete it by the deadline. I'd much prefer it to send them (and their manager) a daily nag email! ;-)

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Natalie Koly July 06, 2018 14:23

Hi Dan,

Thank you for your input! I've submitted a feature request on your behalf to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your feedback.

Thanks again!

Natalie
KnowBe4

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Davide Cerri September 13, 2018 13:10

Any news about this?

This is a huge issue and the current setup makes the whole system totally unusable for me - I can only use campaigns with no deadline.

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Lauren Ashley September 13, 2018 14:47

Hi Davide,

Thank you for your feedback. I apologize for the inconvenience experienced by this system design, I've submitted your request to our Development team for review. Numerous customer requests often put such matters on our roadmap, hopefully, this will be the result for this situation.
In the meantime, if you'd like to use campaigns with a relative duration deadline there are workarounds available when users do not complete their training before the end date. I'd be happy to start a support ticket for you if you're interested in more information.

Thanks again!

Lauren
KnowBe4

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Davide Cerri September 13, 2018 14:52

Hi Lauren,

I'd like to hear about the workarounds, since I would like to use this for remedial training, and it makes no sense if users who did not complete the remedial training are then taken out.

Thanks,
Davide

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Lauren Ashley September 13, 2018 17:17 (Edited September 13, 2018 17:17)

Hello again, Davide,

You will be receiving an email initiating the support request.

A member of our team will be in touch shortly with details on this matter.

Thank you!

Lauren
KnowBe4

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Jesse Tucker October 03, 2018 15:18

Plus one to this request. We'd like users to still have the ability to complete the training that is past due instead of being locked out of it.

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Lauren Ashley October 03, 2018 21:05

Hi Jesse!

Thank you for contributing to this thread, and to the community board. I've submitted an additional feature request on your behalf to our Development Team for review. Customer feedback is heavily considered when planning enhancements to the console.

We will keep everyone in this thread updated if a relevant enhancement is added to the training campaign functionality.

Thanks again!

Lauren
KnowBe4

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Jeni Bynes October 17, 2018 14:59

Another "me too" here. Months of people asking for a good way to work this out and we're still asking. This is important to me, as well. Thanks!

Jeni

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Lauren Ashley October 18, 2018 14:19

Hi Jeni,

Your feedback is appreciated. I've submitted an additional feature request on your behalf.

If you have any other ideas you'd like to share, feel free!

Thanks again!

Lauren
KnowBe4

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Dan Seals October 18, 2018 20:06

Hi Hi,

I just spent an hour trying to figure out why someone couldn't take the training past the due date. So definitely a +1 for me, but beyond that, is it possible to get an explanation from Development as to what is difficult? Add a checkbox "Allow user to complete training past due date"...

IF USER == 'assigned' && STATUS == 'incomplete' && ALLOW_USER_PAST_DUE == 'Yes'; THEN ... Allow the user to complete the assignment past the due date.

In any event, is there an automated workaround for this? Add the user to a group Called Past Due, then add them back into the original group? That would reset their due date?

Thanks!!

-Dan

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Lauren Ashley October 19, 2018 14:21

Hi Dan,

Thank you for your contribution to the community board. I apologize for the inconvenience experienced, I have initiated a support ticket on your behalf, so a member of our Support team can assist with this matter.

I have also submitted an additional feature request to our Development team for this matter.

If you have any other ideas you'd like to share, please do!

Thanks again!

Lauren
KnowBe4

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Sandra Blake October 22, 2018 18:05

This is a big issue for me as well. I cannot have mandatory campaigns with no end date or employees will not do it. It is extremely inefficient to have to create a new campaign for the past due individuals every time they miss a deadline. It is also frustrating to the employees because they lose any progress they had made in the campaign.

I would like to know the timeline for the development team to fix this and would like to hear about possible work arounds.

Thank you,

Sandy

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Lauren Ashley October 23, 2018 19:16

Hi Sandra!

Thank you for expressing your concerns surrounding training campaign end dates and past-due training. I've initiated a support ticket on your behalf so a member of our Support team can assist with potential workarounds for these situations. You'll receive a confirmation email shortly and a member of our Support team will reach out as soon as possible.

I've also submitted a feature request on your behalf to our Development team for review.
An enhancement regarding extending training campaigns and/or leaving the training content available for past-due users is on our Road Map; I will post an update to this thread once I receive any further information.

Thanks again!

Lauren
KnowBe4

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Rick Allison December 04, 2018 16:49

Add me to this request as well - we just did our first training campaign, and was an unpleasant surprise to find out that users cannot even access training once the due date has passed - I've never seen that before in any training platform.

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Lauren Ashley December 04, 2018 22:39

Hi Rick,

Thank you for this additional request. I apologize for the issues experienced during your first training campaign, please let us know if our Support team can assist in resolving this matter. I'd be happy to start a ticket for you, or you can create one here.

I've sent a request on your behalf to our Development team for review. We do take customer feedback into consideration when planning enhancements to our product line, so your input is appreciated!

If you have any other ideas you'd like to share feel free!

Thanks again!

Lauren
KnowBe4

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Davide Cerri December 10, 2018 08:01

Hello, I cannot imagine that this is a lot of effort to implement, and there is clearly quite significant demand for this feature (or rather bug fix? the current behaviour makes little sense to many people...). So can you at least communicate a timeline?

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Lauren Ashley December 10, 2018 16:03 (Edited January 02, 2019 17:45)

Hi Davide,

Thank you for following up on this request. I, unfortunately, cannot communicate a timeline for enhancements surrounding training campaign end dates.

We do want everyone to know that we hear your requests, we've added training campaign end date-related enhancements to our 2019 Road Map, and we're constantly working to improve our product line to benefit our customers.

Thanks again!

Lauren
KnowBe4

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Joy Snyder December 31, 2018 18:04 (Edited December 31, 2018 18:51)

Another "me too". This is a real pain to manage. Having to manually reset them every time they are past due. Would also be nice if we could schedule group report cards and other reports to be generated and emailed to managers.

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Lauren Ashley January 02, 2019 17:40

Hi Joy!

Thank you for these requests. I've submitted two feature requests on your behalf: (1) Enhancements to training campaign due dates and extensions, (2) Automatically generate and send training status reports to managers: Group report cards and other reports. These requests will be reviewed by our Development team, we appreciate your feedback.

Regarding the second request, I want to be sure you're aware of two features that already exist in your account and may meet your needs for the time being.
1) When creating training campaigns, you have the ability to automate training notifications. These notifications can be used to notify users, managers, and KnowBe4 console admins of a user's enrollment in or progress on a training campaign.
For example, you can automatically send a notification to managers a specified number of days before the training is due. This notification will contain a list of all applicable users who have not completed their training.
See our Training Campaign Notifications article for more information.

2) Our Advanced Reporting feature provides actionable metrics and insight into the effectiveness of your security awareness training program. Specifically, there is a Group Report Card that includes a Training Status report for each of your user groups. Please see our Advanced Reporting Guide to learn more about the abundance of reports available to you.

If you have any questions feel free to reach out to support@knowbe4.com for assistance.

I'll update this thread once changes have been made to training campaigns regarding user completion and due dates.

Thanks again!

Lauren
KnowBe4

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